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Dispatch Support Coordinator Job Opening In Ankeny – Now Hiring Ruan


Job description

Job Description

On-site position located in Ankeny, IA. Schedule: Monday-Friday 10:30 PM-6:30 AM Ruan presents a great opportunity within the new Extended Operations Center that is changing the way Ruan does their business.

Our team members will be trained to provide seamless support and business continuity to Ruan's operations team members and customers outside of traditional work hours and provide services that can be more efficiently completed by a centralized team in Des Moines.
Team members will provide central customer service and dispatch support for multiple operations throughout the Ruan network, including drivers, customers, maintenance and operations staff.

Assign workload for available drivers, monitor product movements and resolve delivery and scheduling issues.

Properly monitor, edit and update the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:
  • Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items.

    Responsible to update driver and dispatch information into dispatch system real time.
  • Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails.
  • Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments.
  • Record and maintain an updated computer log of incidences.

    Manage administrative and customer service responsibilities.
  • Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary.
  • Perform other job related duties and special projects as required.
  • Requirements

    Education: High School Diploma/GED or equivalent experienceExperience: 1-2 years' experience in Transportation, dispatching, customer service, or other related experience
  • Requires excellent oral and written communication skills.

    Must be able to provide good customer service and problem-solving abilities.

    Must be dependable, reliable and able to work independently in a fast-paced environment.

    Needs strong organizational, prioritization, and multitasking skills.
  • Employee should have some knowledge in DOT rules and regulations.
  • Strong computer skills including MS Office Suite (Word, Excel, Outlook) and ability to learn to work on various software required.
  • Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Unlock Your Dispatch Support Potential: Insight & Career Growth Guide


    Real-time Dispatch Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Dispatch Support in Ankeny, United States, highlighting market share and opportunities for professionals in Dispatch Support roles.

    39283 Jobs in United States
    39283
    13 Jobs in Ankeny
    13
    Download Dispatch Support Jobs Trends in Ankeny and United States

    Are You Looking for Dispatch Support Coordinator Job?

    Great news! is currently hiring and seeking a Dispatch Support Coordinator to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ruan adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Ankeny. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Dispatch Support Coordinator?

    Key qualifications for Dispatch Support Coordinator typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Dispatch Support Coordinator Job Success

    Ruan interview tips for Dispatch Support Coordinator

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