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Urgent! Dispatcher Job Opening In Wilmington – Now Hiring Benjamin Franklin Plumbing



Job description

📞 Experienced Dispatcher Wanted
2+ years of dispatching experience
,— Join Our Winning Team!

One Hour Heating & Air and Benjamin Franklin Plumbing are growing fast, and we’re looking for an Experienced Dispatcher who knows how to keep a fast-paced service team running smoothly!


If you’ve worked in HVAC, plumbing, or home services dispatching, and you know how to keep technicians busy, customers happy, and the day flowing right — we want you on our team!

🚨 What You’ll Be Doing:

Dispatching and managing service calls for HVAC and plumbing techs to ensure efficient routes and high productivity.
Communicating with customers to confirm appointments, update arrival times,Job Debriefs, keeping tech motivated,invoicing and handle scheduling changes.
Working closely with service managers and call takers to maximize revenue opportunities and fill the board.
Monitoring technicians throughout the day to adjust schedules as needed for emergencies or priority calls.
Handling high-pressure situations with calm and professionalism — you’ll be the heartbeat of our daily operation!
Ensuring world-class customer service from first call to final invoice.

🛑 What We’re Looking For:


  • 1-2+ years of dispatching experience, preferably in HVAC, plumbing, or home services.

  • Someone who can think fast, solve problems, and manage a busy schedule with confidence.


  • Strong communication skills — you’ll be in constant contact with both techs and customers.


  • Organized and detail-oriented — you know how to keep track of every moving part.

  • Able to stay calm under pressure and prioritize urgent calls.

  • Comfortable using dispatching and CRM software (we’ll train you on ours).
  • 💲 What We Offer:
    A positive, team-first work environment — we work hard and have fun doing it!
    Growth opportunities as we continue to expand!
    📞 Ready to Take Charge of the Board?

    Apply Now!


    Join One Hour Heating & Air and Benjamin Franklin Plumbing — where great service starts with great dispatching.

    If you’re ready to be a key part of a winning team, we want to meet you!


    Benefits
  • 100% paid medical for employee

  • 401K with 100% match up to 4% of salary

  • 10 days PTO to start, 15 after 5 years 

  • 6 Paid Holidays

  • Access to Dental, Vision and Disability insurance

  • Amical professional workplace.


  • Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers



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      Unlock Your Dispatcher Potential: Insight & Career Growth Guide


    • Real-time Dispatcher Jobs Trends in Wilmington, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Dispatcher in Wilmington, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1235 jobs in United States and 2 jobs in Wilmington. This comprehensive analysis highlights market share and opportunities for professionals in Dispatcher roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Dispatcher Job?

      Great news! is currently hiring and seeking a Dispatcher to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Benjamin Franklin Plumbing adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Dispatcher Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Wilmington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Dispatcher?

      Key qualifications for Dispatcher typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Dispatcher Job Success
      Benjamin Franklin Plumbing interview tips for Dispatcher

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Benjamin Franklin Plumbing's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Dispatcher interview at Benjamin Franklin Plumbing, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Benjamin Franklin Plumbing's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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