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Urgent! Dispatcher/Customer Service Rep. Job Opening In DuPont – Now Hiring Pacific Coast Building Products

Dispatcher/Customer Service Rep.



Job description

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States.

Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods.

We are a proud member of the Pacific Coast Building Products Family of Companies.

DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE

  $20.00 - $22.00 Hourly Depending on Qualifications and Experience  

  • Do you want a “Career” not just a job?
  • Are you a Team Player who thrives on learning from others to become an expert in your field?
  • Do you excel in a fast-paced work environment?
  • Do you want to be part of a company that is the technological leader in North America in producing concrete masonry products?

    If so, we want to talk to you!
  • WHAT THIS ROLE LOOKS LIKE:

    Under the supervision of the Sales Manager, this position schedules and dispatches both internal and external drivers, provides customer service, processes customer orders, invoices and credits, directs accounts receivable requests from customers, assists with customer pick up load inspections, and provides marketing assistance for the location sales teams.

    This position is required to provide sales assistance for walk-in Commercial and Retail customers; and is responsible for supporting and demonstrating the  Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success.  Performs other related duties as assigned.

  • Answers phones in a courteous and friendly manner and refers calls to appropriate party.
  • Process sales orders and change-orders received from customers and sales representatives, set-up sales order, terms, payer, and pre-lien data in SAP for initial order.

  • Enter sales orders and change-orders into SAP and distribute copies to appropriate departments.
  • Issues invoices, returns for credit, credit and debit memos following the guidelines outlined in Basalite policy documents.
  • Changes delivery notes to reflect loading changes and inventory shortages.
  • Process notification request for new material set-up in SAP to Yard Supervisor.
  • Assist in managing location pricing structure with sales teams in SAP, prepare and enter yearly pricing increases.
  • Process credits for customers as required by accounts receivable.
  • Process and mail daily invoices and credits.
  • Develops a working knowledge of all products and established procedures.
  • Provide marketing support for samples, catalogs and information requests.

  • Responsible for assisting in maintenance of inventory of marketing materials.
  • Works with Sales Teams to coordinate customer requests and to help provide superior customer service.
  • Become knowledgeable on all products and recommended installation requirements.
  • All other duties and responsibilities assigned from time to time by the company or its designated representatives.

  • Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
  • Regular attendance is required.
  • On the job training will be provided!
  • GREAT Benefits! Accrue up-to 80 hours vacation your first year!
  • Selected candidate for this position is subject to a pre-employment drug screen and background check.

  • Required Skill Profession

    Information And Record Clerks



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      Unlock Your Dispatcher Customer Potential: Insight & Career Growth Guide


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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pacific Coast Building Products adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Dispatcher/Customer Service Rep. Positions?

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    • Interview Tips for Dispatcher/Customer Service Rep. Job Success
      Pacific Coast Building Products interview tips for Dispatcher/Customer Service Rep.

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Pacific Coast Building Products's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
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      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

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      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Pacific Coast Building Products's products or services and be prepared to discuss how you can contribute to their success.

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