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Dispatcher/Customer Service Rep. Job Opening In DuPont – Now Hiring Pacific Coast Building Products


Job description

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States.

Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods.

We are a proud member of the Pacific Coast Building Products Family of Companies.

DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE

  $20.00 - $22.00 Hourly Depending on Qualifications and Experience  

  • Do you want a “Career” not just a job?
  • Are you a Team Player who thrives on learning from others to become an expert in your field?
  • Do you excel in a fast-paced work environment?
  • Do you want to be part of a company that is the technological leader in North America in producing concrete masonry products?

    If so, we want to talk to you!
  • WHAT THIS ROLE LOOKS LIKE:

    Under the supervision of the Sales Manager, this position schedules and dispatches both internal and external drivers, provides customer service, processes customer orders, invoices and credits, directs accounts receivable requests from customers, assists with customer pick up load inspections, and provides marketing assistance for the location sales teams.

    This position is required to provide sales assistance for walk-in Commercial and Retail customers; and is responsible for supporting and demonstrating the  Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success.  Performs other related duties as assigned.

  • Answers phones in a courteous and friendly manner and refers calls to appropriate party.
  • Process sales orders and change-orders received from customers and sales representatives, set-up sales order, terms, payer, and pre-lien data in SAP for initial order.

  • Enter sales orders and change-orders into SAP and distribute copies to appropriate departments.
  • Issues invoices, returns for credit, credit and debit memos following the guidelines outlined in Basalite policy documents.
  • Changes delivery notes to reflect loading changes and inventory shortages.
  • Process notification request for new material set-up in SAP to Yard Supervisor.
  • Assist in managing location pricing structure with sales teams in SAP, prepare and enter yearly pricing increases.
  • Process credits for customers as required by accounts receivable.
  • Process and mail daily invoices and credits.
  • Develops a working knowledge of all products and established procedures.
  • Provide marketing support for samples, catalogs and information requests.

  • Responsible for assisting in maintenance of inventory of marketing materials.
  • Works with Sales Teams to coordinate customer requests and to help provide superior customer service.
  • Become knowledgeable on all products and recommended installation requirements.
  • All other duties and responsibilities assigned from time to time by the company or its designated representatives.

  • Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
  • Regular attendance is required.
  • On the job training will be provided!
  • GREAT Benefits! Accrue up-to 80 hours vacation your first year!
  • Selected candidate for this position is subject to a pre-employment drug screen and background check.
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Dispatcher Customer Potential: Insight & Career Growth Guide


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    Are You Looking for Dispatcher/Customer Service Rep. Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pacific Coast Building Products adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Dispatcher/Customer Service Rep. Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in DuPont. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Dispatcher/Customer Service Rep.?

    Key qualifications for Dispatcher/Customer Service Rep. typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Dispatcher/Customer Service Rep. Job Success

    Pacific Coast Building Products interview tips for Dispatcher/Customer Service Rep.

    Here are some tips to help you prepare for and ace your Dispatcher/Customer Service Rep. job interview:

    Before the Interview:

    Research: Learn about the Pacific Coast Building Products's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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