Disputes Analyst

Job description

Job Description
They are implementing a new process for their disputes team and going by line by line for LOB.

These contractors would come in and handle the current old system and processes (BAU), while the current team gets trained and learns their new processes they're implementing.

These are a regulatory-driven deadline so if they don't get the disputes done within 30 days they get in trouble so there's a lot to ramp up.
Job Description Summary
The Credit Bureau Dispute Specialist researches direct and indirect credit bureau disputes; responds to customers and credit reporting agencies to ensure discrepancies are resolved and timely follow up occurs.
Depth & Scope:
· Handles sensitive consumer information (credit bureau data, raw PII, customer account information)
· Utilizes third party data sources, internal systems and tools to research and analyze information to ensure accuracy of credit reporting
· Researches and responds to disputes received directly by mail or email
· Utilizes e-Oscar to quickly respond to indirect disputes in the way of Automated Consumer Dispute Verification (ACDV)
· Researches and actions feedback from the credit bureaus, internal reporting, and third parties to ensure accurate reporting
· Corrects inaccurate account information provided to CRAs and documents the resolution using internal systems and e-OSCAR
· Maintains a clear understanding of current internal credit-related policies and procedures, as well as all applicable federal regulations and credit industry standards
· Adapts to and endorses change and serves as an agent of positive change to support goals and direction
· Demonstrates a strong commitment to meet or exceed external and internal expectations, service, and quality goals
· Able to work within a corporate environment understanding its structure and adhering to schedule and punctuality requirements
· Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology
· Must be able to work weekdays and weekend/overtime if required to ensure adherence to SLAs
· Engages internal/external partners to obtain pertinent account information
· Identifies and addresses process improvements based on day to-day observations and activities
· Responds to inquiries and assists in resolving problems/complaints
· Promotes a positive team environment by demonstrating professional behavior and respect for others
· Escalates more complex or unusual issues to lead or supervisory staff
Top Skills' Details
- 3+ credit card or mortgage disputes experience preferred
- MUST HAVE: e-Oscar exp, know what FCRA is and what it stands for,
- Need to know: What type of FCRA dispute processing experience do you have?

/ What are the different types of FCRA disputes?
- 3+ years in Financial Services
- Superior analytical, problem solving and decision-making skills
- Excellent verbal, written, and interpersonal communication skills and ability to work well in a team environment
- Exceptional attention to detail and accuracy
- Ability to use/learn current technology and software applications related to position
- Knowledgeable of state and federal laws and agencies applicable to collections, including the Fair Credit Reporting Act (FCRA) and the Dodd-Frank Act
- Knowledge of Microsoft Excel and basic computer skills; 40+ WPM and use of 10-Key pad
Work Environment: 100% remote - east coast hours.

Training will take about 4 months.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Nov 6, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

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