Divisional Quality Manager

Job description

**Job Description:**

**SUMMARY**

Our Quality team plays a key role in our business operations and customer success.

As the Divisional Quality Manager, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spirit, strategic planning capability, collaboration skills, and growth and continuous improvement mindset to create great Quality outcomes for products that go into various industrial markets.

Our plant locations are in Massachusetts, Pennsylvania, Florida, and Shannon, Ireland.

This is an exciting opportunity to lead and manage the quality initiatives for a 4-site, global Division within a Fortune 200 organization!

**ITW’S BUSINESS MODEL & CULTURE:**

+ We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life.

Our people thrive in our “flexibility within the framework” approach.
+ We are committed to providing you with growth and development opportunities that maximize your unique potential.
+ Our culture empowers you to think and act like a business owner – we want your entrepreneurial spirit to thrive!
+ Be a part of One ITW/One Team, where everyone’s contribution matters in our quest to achieve our full potential.
+ We live by our **Core Values** **, Trust, Respect, Integrity, Shared-Risk and Simplicity.**

**YOU MIGHT LIKE THIS JOB I** **F** **YOU** **ARE/HAVE** **…**

+ Passionate about quality, innovation, precision, and leadershipto make a significant impact, shaping thedivision’s reputation and success.

**PRIMARY RESPONSIBILITIES:**

+ Design and implementan overall quality assurance & control strategy and standards for the 4-site, global division to maintain and improve product quality across our diverse portfolio of adhesives, grouts, and coatings.
+ Develop a Quality Culture & Right First Time Approach.
+ Partner with thesenior leadership team to ensure qualityof new product development supports customer backed innovation.
+ Maintain focus on continuous improvement by applying 80/20, PLS, and USa principles/techniques and making process improvement recommendations to management.
+ Ensure customer expectations are accurately reflected in KPIs, specifications and requirements and communicated to key stakeholders within the division.

Improves customer satisfaction by continually enhancing processes that affect customer Key Performance Indicators (KPIs).
+ Lead and develop a diverse team to deliver and assess the effectiveness of manufacturing quality systems through process audits and drive corrective and preventative actions, as needed.
+ Work collaboratively with members of the manufacturing, R&D, and marketing teams to implement agreed-upon enhancements to processes and products to improve quality and/or customer satisfaction.


+ Ensure compliance with relevant national and international standards, including governmental codes and regulations.
+ Support external audits (both customer and agency) to ensure proper preparation and closure of any findings identified during the audit.
+ Promote, support, and adhere to all safety, environmental, and quality-related policies and procedures in the facility.



**QUALIFICATIONS,** **SKILLS** **&** **COMPETENCIES:**

+ Bachelor's degree in engineering or similar technical degree required; master's degree preferred.
+ 8+ years of manufacturing experience with 5+ years as a quality manager,including a strong record of accomplishment in managing and building high performing teams.
+ Quality Management Systems experience in a manufacturing environment with a record of accomplishment of success implementing best practices inIATF and/or ISO9001, 14001, and 45001.
+ CMQ, (Certified Manager of Quality/Organizational Excellence) and/or CQE (Certified Quality Engineer) preferred.
+ Excellent verbal and written communication skills.

Strong supervisory and leadership skills.
+ Thorough understanding of quality control standards and methodologies within manufacturing and production and solid auditing skills, capable of resolving issues.
+ Excellent organizational skills and attention to detail in addition to strong analytical and problem-solving skills.
+ Proficient with Microsoft Office Suite or related software.
+ Successful direct customer experience, developing plans and implementing actions that increased quality metrics and customer satisfaction.
+ Ability to travel 35% both domestically and internationally.

_ITW is an equal opportunity employer.

We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

Required Skill Profession

Other General