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Documentation Automation Engineer, Consumer Support Job Opening In Santa Clara – Now Hiring NVIDIA


Job description

At NVIDIA, we’re tapping into the unlimited potential of AI to define the next era of computing.

An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world.

Doing what’s never been done before takes vision, innovation, and the world’s best talent.

As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work.


We are now looking for a Documentation Automation Engineer.

NVIDIA's documentation complexity is increasing due to rapid product innovation.

This position plays a key role in furthering our goal of expanding high-quality documentation and support based on AI, allowing writers to concentrate on generating new content.

This role allows you to play a pivotal role in NVIDIA's transformation of documentation, developing systems that enhance accuracy, efficiency, and customer confidence.


What you’ll be doing:
+ Build and deploy automation to improve documentation accuracy, defect detection, and repair workflows.
+ Develop internal tools and pipelines that leverage AI, NLP, and LLM technologies to modernize how support content is authored and maintained.
+ Partner with Tech Writers, Support Engineers, and AI teams to streamline publishing and QA across thousands of customer-facing assets.
+ Analyze large volumes of customer and documentation data to identify patterns, address critical issues, and continuously enhance triage quality.
+ Build Docker/Kubernetes containerized microservices with REST APIs to improve scalability of documentation and support systems.



What We Need to See:
+ BS degree in Computer Science, Technical Writing with automation experience, or related technical discipline (or equivalent experience).
+ 5+ years of experience building software or tooling that supports documentation, data, or AI workflows.
+ Proficient coding skills in Python; familiarity with containerization and REST APIs.
+ Familiarity with NLP/LLM techniques (clustering, fine-tuning, few-shot learning) and AI-based content QA.
+ Solid understanding of data analytics methods (descriptive through prescriptive).
+ Experience with modern AI development tools and timely engineering for workflow acceleration.



NVIDIA's documentation complexity is increasing due to rapid product innovation.

This position plays a key role in furthering our goal of expanding high-quality documentation and support based on AI, allowing writers to concentrate on generating new content.

This role allows you to play a pivotal role in NVIDIA's transformation of documentation, developing systems that enhance accuracy, efficiency, and customer confidence.


Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

The base salary range is 136,000 USD - 212,750 USD.





You will also be eligible for equity and benefits (https://www.nvidia.com/en-us/benefits/) .







Applications for this job will be accepted at least until October 11, 2025.


NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer.

As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.



Required Skill Profession

Other General


  • Job Details

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Unlock Your Documentation Automation Potential: Insight & Career Growth Guide


Real-time Documentation Automation Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Documentation Automation in Santa Clara, United States, highlighting market share and opportunities for professionals in Documentation Automation roles.

8828 Jobs in United States
8828
75 Jobs in Santa Clara
75
Download Documentation Automation Jobs Trends in Santa Clara and United States

Are You Looking for Documentation Automation Engineer, Consumer Support Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NVIDIA adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

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2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Santa Clara. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Documentation Automation Engineer, Consumer Support Job Success

NVIDIA interview tips for Documentation Automation Engineer,  Consumer Support

Here are some tips to help you prepare for and ace your Documentation Automation Engineer, Consumer Support job interview:

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Research: Learn about the NVIDIA's mission, values, products, and the specific job requirements and get further information about

Other Openings

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During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Final Thought:

To prepare for your Documentation Automation Engineer, Consumer Support interview at NVIDIA, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NVIDIA's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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