Documentation & Customer Service Support I

Job description

Description

As a Document and Customer Service Support (Depot Repair San Antonio Technical Service Distribution Support Area), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by: • Perform generation of RMAs when requested for customer owned devices.

• Perform review of customer owned medical VAC equipment warranty entitlements.

• Share customer repair medical VAC equipment quote and procure authorization for repairs.

• Provide feedback to customers queries regarding repair status & shipping.

• Process Oracle orders and adjust for accurate billing.

• Perform accurate filing of service report, checklist/work order documents.

• Support projects as necessary to support product rework, relabeling, manufacturing kitting, tasks for external department Solventum teams.

• Perform accurate inventory management of medical VAC equipment post repair, scrap address diversion as requested by customer or site leadership.

• Print medical VAC equipment serial number labels as requested by medical VAC equipment technician and distribute per approved process.

• Successfully demonstrate and support Solventum values, code of conduct & compliance.

• Successfully demonstrate and support a positive safety environment.

• Ability to clearly demonstrate communication and team engagement skills.

• Demonstrate a clean and orderly workspace.

• Participate in daily meetings with site leadership.

• Notify supervisory personnel of any medical VAC equipment repair difficulties and/or other opportunity challenges.

Skills

documentation, data entry, computer, excel, microsoft, attention to detail, quality

Top Skills Details

documentation, data entry, computer, excel, microsoft, attention to detail

Additional Skills & Qualifications

· High School Diploma/GED and up to one (1) year of combined experience in manufacturing, customer service environment in a private, public, government or military environment Additional qualifications that could help you succeed even further in this role include: · Strong leadership, communication, interpersonal, and self-motivational skills

Experience Level

Entry Level

Pay and Benefits
The pay range for this position is $15.71 - $15.71/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Antonio,TX.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General