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Documentation Program Manager Job Opening In USA, USA – Now Hiring  First American


Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry.

ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.

Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years.

We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.

First American will always strive to be a great place to work, for all.

What We Do

Responsible for owning and maintaining the print vendor relationship, which includes communicating between the business and the vendor, tracking and maintaining mapping documents, and assisting with research when necessary.

Streamlining the document process by reviewing and tracking document activity.

Responsible for privacy policy processes and client marketing.

Essential Functions

  • Manages customer billing statement process including mapping documents and ensuring timely delivery.
  • Manages Initial and annual privacy policy process.
  • Manages client marketing offerings on printed documents
  • Responsible for the storage and indexing of outbound documents to ensure that documents can be retrieved easily.
  • Creates and implements documentation and change management standards, adhering to compliance and regulatory
  • requirements.
  • Reviews documents to determine distribution requirements and processes, and distribution requests according to
  • established procedures.
  • Coordinates the verification, approval, and processing of outbound documents.

    Tracks document activity to minimize
  • risk or errors.
  • Maintains a secure, computerized document revision system, a periodic review system, and status tracking for all
  • process-related documents and records.
  • Identifies problems, defines business process requirements, researches alternatives, negotiates for resources, develops
  • solutions, gains consensus, tests to confirm, and implements solutions over a complete business process.
  • Considers the business implications of workflow and processes to the current business environment.
  • Creates reports; researches, analyzes, and integrates data to identify and track trends.

    Adjusts project/process
  • direction.

    Reports vital information to management/business partner.
  • The pay range for this role is $65,550.00 - $87,375.00

    This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.

    Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

    What We Offer

    By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success.

    We are proud to foster an authentic and inclusive workplace For All.

    You are free and encouraged to bring your entire, unique self to work.

    First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Unlock Your Documentation Program Potential: Insight & Career Growth Guide


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    Are You Looking for Documentation Program Manager Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at  First American adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Documentation Program Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in United States. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Documentation Program Manager?

    Key qualifications for Documentation Program Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Documentation Program Manager?

    To improve your chances of getting hired for Documentation Program Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Documentation Program Manager Job Success

     First American interview tips for Documentation Program Manager

    Here are some tips to help you prepare for and ace your Documentation Program Manager job interview:

    Before the Interview:

    Research: Learn about the  First American's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Documentation Program Manager interview at  First American, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the  First American's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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