Urgent! Documentation/Service Technician - Commercial Solutions Division Job Opening In Appleton – Now Hiring ITW
**Job Description:**
**_Join us in shaping the future of the welding industry with your skills and creativity!_**
Service Technicians on our Engineering team play a crucial role as knowledgeable professionals engaging with our customers, Service Partners, and engineers to troubleshoot, repair, maintain, and evolve our innovative welding and plasma cutting systems within the Commercial Solutions Division of Miller Electric.
As the voice of our division, our Service Technicians must possess excellent communication, interpersonal, and technical skills as well as be adept in conflict resolution and enthusiastic about finding creative solutions to our customers’ unique challenges so that we may provide positive and memorable customer experiences.
**What you will do and impact** **:**
+ Handle inbound and outbound calls and emails to provide accurate & satisfactory guidance on electrical and mechanical troubleshooting, parts selection, and proper application of our products to our service partners, end users, and sales representatives.
+ Collaboration with the Technical Publications department, Engineering, Technical Service, and Marketing teams to sustain existing product lifecycles by reviewing and revising parts lists, service parts kits, service memos, field instructions, owner’s manuals, and technical manuals.
+ Modification and creation of drawings, models, circuit diagrams, engineering specification sheets, Engineering Change Orders (ECOs), parts entries, and Bills of Material (BOMs).
+ Leverage data and insights gathered from customer calls to provide feedback to engineering team.
Recommend and influence process improvements to reduce warranty claims and customer pain points.
+ Manage challenging situations involving dissatisfied customers, offering patient assistance and support to identify their needs, research solutions, address complaints, and provide resolution.
+ Maintain ownership of customer interactions throughout the lifecycle of their request, following up and escalating as necessary.
+ Create service files to effectively administer & document detailed warranty claims.
+ Build relationships with our Service Partners, providing updates and information about their accounts, repair labor payment, shipping, and warranties.
**What you need to do to be successful in this role** :
+ Must have a positive, growth-focused mindset and excellent interpersonal skills.
+ Exhibit excellent verbal and written communication as well as strong active listening skills.
The ability to write accurate and detailed documentation is expected.
+ Must be proficient in conflict resolution and problem-solving.
Creativity and adaptability are key.
+ Demonstrate the ability to collaborate effectively in a team environment and work as an individual contributor with minimal supervision.
+ Must have the ability to balance and appropriately prioritize duties.
+ Must be very orderly, detail oriented, and willing to seek out information to ensure full, accurate, and standardized documentation.
**Required Skills and Qualifications** :
+ Currently possess or working toward an associate degree in Electronics, Electro-Mechanical Technology or related field.
+ Familiarity and comfort in the use of schematics, multimeter, hand tools, and power tools
+ Basic computer skills and a solid understanding of AutoCAD (or other 2D modeling software)
+ Capable of lifting up to 50 lbs
+ Position requires bending, sitting, squatting, and standing
+ Travel up to 5% may be required
**Preferred Skills and Qualifications** :
+ At least one year of customer service
+ At least one year of technical troubleshooting
+ At least one year of welding experience
+ Ability to speak fluent Spanish or French is a plus
_ITW is an equal opportunity employer.
We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
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Unlock Your Documentation Service Potential: Insight & Career Growth Guide
Real-time Documentation Service Jobs Trends in Appleton, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Documentation Service in Appleton, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 122232 jobs in United States and 76 jobs in Appleton. This comprehensive analysis highlights market share and opportunities for professionals in Documentation Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ITW is currently hiring and seeking a Documentation/Service Technician Commercial Solutions Division to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Documentation/Service Technician Commercial Solutions Division Jobs Appleton.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ITW adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Documentation/Service Technician Commercial Solutions Division Jobs United States varies, but the pay scale is rated "Standard" in Appleton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Documentation/Service Technician Commercial Solutions Division typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Documentation/Service Technician Commercial Solutions Division interview at ITW, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ITW's products or services and be prepared to discuss how you can contribute to their success.
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