Job description

The Enterprise Asset Management (EAM) Coordinator is responsible for the administration, performance, and ongoing optimization of LTD's EAM system and its key integrations, including MaxQueue, Automated Fueling Solutions, ERP, CAD/AVL, and future EAM modules and connected platforms.

Operating within the Information Technology department, this role serves as a critical bridge between system functionality, automation processes, daily operations, and reporting needs.

The EAM Coordinator partners with Fleet, Facilities, and Materials Management to ensure asset data, preventive maintenance schedules, and shop floor workflows are accurately represented and maintained within the system.

The role also collaborates with Business Intelligence, the Data team, and Finance to support high-quality reporting, compliance tracking, and performance analytics that guide both tactical decisions and long-term planning.

By maintaining system integrity and aligning cross-departmental use, this position supports both day-to-day operations and broader asset management goals across the agency.

This is a union-represented position under the Collective Bargaining Agreement (CBA) between the Amalgamated Transit Union (ATU) and the Lane Transit District (LTD).

Essential Duties & Responsibilities

• Serve as system administrator and superuser for LTD's EAM platform and related connected systems including MaxQueue, Automated Fueling System, CAD/AVL, and ERP
• Define and maintain analysis objects in collaboration with Fleet to support standardized performance reporting and data consistency
• Validate operational reports to ensure accuracy and alignment with business needs
• Build and maintain reports using EAM built-in Crystal Reports and MaxQueue; collaborate with the BI and Data teams to align EAM-sourced data with enterprise-level reporting initiatives
• Automate recurring and high-impact reporting processes within the EAM environment in coordination with BI and Data staff
• Conduct research and analysis in support of lifecycle cost modeling, vehicle replacement schedules, performance benchmarking, and productivity tracking
• Develop EAM-related KPIs, performance standards, and evaluation metrics for pilot programs and new technology deployments
• Contribute to the assessment and reporting of greenhouse gas impacts from District activities on a biennial schedule
• Develop targeted analysis on operational efficiency and strategic opportunities
• Conduct on-site reviews with department staff to evaluate EAM workflows and data integrity, identifying system or process adjustments to improve accuracy and efficiency
• Coordinate with vendors and third-party providers to support upgrades, troubleshoot issues, and implement enhancements and upgrades
• Maintain user access, system security, and data integrity;
• Lead and coordinate EAM system upgrades in collaboration with IT and vendors; support enhancements, troubleshoot issues, and ensure minimal disruption to EAM users
• Develop and maintain training materials, SOPs, and user documentation; deliver system training to internal users as needed
• Participate in internal project teams to evaluate enhancement requests, document system changes, and implement approved configurations
• Support and help develop data governance standards within EAM, including naming conventions, validation routines, and audit-readiness documentation
• Respond to internal and external data requests for audits, compliance reporting, and performance reviews in coordination with BI and Planning
• Support capital planning and asset lifecycle reporting activities, including SGR and NTD-related data tracking in coordination with BI, Planning and Finance.
  
  
• Provide Support to EAM users through ticket resolution, training and knowledge sharing
• Administration of Access Rights in EAM

Supervisory Responsibilities

• This position does not supervise others.
  
  

Fiscal Responsibility

• Must adhere to procurement policies and procedures;

Minimum Qualifications

Required Education and Experience

Any equivalent combination of education and experience which provides the knowledge, skills, and abilities required to perform the job.

Education and course work can substitute for years of experience.

Typical qualifications would be:

Experience:

• Associate's degree in information technology, maintenance management, facility management, or a related field
• Three (3) years of experience working with Enterprise Asset Management (EAM), ERP, or Computerized Maintenance Management Systems (CMMS); Trapeze EAM experience strongly preferred
• Experience supporting system users, workflows, or reporting related to fleet, facilities, or other asset-intensive operations

Preferred:

• Minimum 2 years in technical lead role or 5 years directly related to this position, department, and/or industry
• Five (5) years of progressively responsible experience in an EAM or data-centric role, or two (2) years in a technical lead capacity
• Strong foundational knowledge of IT systems and integration concepts
• Understanding of maintenance, fleet, facilities, or materials management operations
• Familiarity with inventory control and warehouse procedures
• Experience participating in or supporting data governance and system integration initiatives
• Hands-on experience creating, modifying, and troubleshooting reports using Crystal Reports and SQL within Trapeze EAM or similar platforms, including performance tuning, dataset validation, and report automation

Competencies for Successful Performance of Job Duties

Knowledge and Skills:

• Demonstrated understanding of Enterprise Asset Management (EAM) systems, with specific familiarity with Trapeze EAM
• Working knowledge of Crystal Reports and standard SQL queries used in maintenance management systems
• Awareness of asset lifecycle principles, preventive maintenance planning, and facilities/fleet operations
• Familiarity with inventory and warehouse processes related to materials management
• Understanding of FTA and TAM requirements as they relate to asset reporting and compliance
• General knowledge of data governance principles and system integration basics
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams
• Strong analytical and problem-solving skills with the ability to interpret operational data and identify issues
• Capable of writing, testing, and validating basic queries and reports (Crystal Reports, SQL) within Trapeze EAM
• Effective communication skills with both technical and non-technical audiences
• Ability to support end users through documentation, training, and issue resolution
• Strong time-management and organizational skills with attention to detail
• Proven ability to maintain productive working relationships across IT, BI, and operational departments
• Comfortable working independently and prioritizing competing requests
• Able to translate business needs into technical specifications and collaborate with data and BI teams

Abilities:

• Good oral and written communication including regular communication inside and outside the District to exchange ideas and gather information that can be used to influence decisions, policies, projects, or program design/management with some degree of tact, negotiation, and/or confidentiality
• Adapt to shifting priorities and demands, effectively integrating diverse functions and interests
• Identify opportunities for improving existing processes and procedures, and collaborate with relevant teams to implement solutions
• Analyze problems or concepts or make decisions on the information.
  
  
• Work under minimal supervision
• Effectively communicate technical information to both technical and non-technical audiences, collaborate with cross-functional teams to achieve project goals, and demonstrate strong problem-solving skills in time-sensitive situations

Position Type and Expected Hours of Work

• This is an onsite role based at LTD facilities
• Will sometimes be required to work and/or attend meetings or events in public and at all LTD locations
• Monday through Friday 8am until 5pm
• Occasional shift work and or flexible work schedule as needed; occasional abnormal hours are expected

Travel

• Travel within the metropolitan area is required
• Occasional travel outside of the region may be required

Working Conditions & Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• This position may involve working in various locations, including outdoors in all weather conditions (hot and cold environments), in an office environment, and on transit vehicles.
  
  This role requires working in noisy or hazardous areas.
  
  Good use of hand dexterity is required.
  
  Safety is a priority, and appropriate protective equipment will be provided

Human Collaboration & Job Impact

• This position requires regular communication inside and/or outside the organization to exchange factual information that can involve explaining policies, procedures, services, and options.
  
  Utilizing effective communication and listening skills to get project buy-in from key internal and external stakeholders on complex issues, working effectively on multi-disciplinary teams with IT peers, and a clear understanding of maintaining confidentiality of sensitive information

Required Skill Profession

Business Operations Specialists