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Urgent! eCommerce L3 Lead - Support Job Opening In San Ramon – Now Hiring Apetan Consulting llc
<p><b>eCommerce L3 Lead</b></p> <p><b>San Ramon, CA</b></p> <p><b>Contract/Full Time</b></p> <p> </p> <p><b>Job Responsibilities</b></p> <p>Industry experience of 10+ with at least 8+ years experience in eCommerce Domain with full landscape overview across subsystems in Commerce including Customer Experience, User Management, Catalog / Browse / Search, Promotions, Offers & Pricing, Cart & Checkout, Payments, Order Capture and Post processing.<br /> Have good problem solving skills with troubleshooting, analyzing and going through the root cause of the issue with a full stack mindset including front end and back end aspects.
Prefer someone with knowledge on front end aspects like typescript, javascript, HTML, CSS etc.
Backend based on Java / NodeJS will be fine.<br /> <b>Experience in supporting eCommerce platforms like Shopify (recommended),</b> HCL Commerce, ATG or SFCC would be recommended so that a full stack mindset is in play in his existing work stream.<br /> Exposure already to package business components like Builder for CMS, Bloomreach for Search, Payment Gateways, International or Cross Border Shipping extra will have brownie points.<br /> Exposure to event driven composable Commerce architecture with an inherent knowledge of cloud system especially AWS is suitable.
Should be aware of NodeJS based service implementations and capabilities in the CSP of knowledge.<br /> Should have solid cognizance of support processes including L1 / L2 / L3 with key focus on L3 aspects, including but not limited to incident management, owning incident bridge calls technically, identifying RCA / workaround, post incident RCA and post mortem analysis, making SOPS, hand off provisions to L1 / L2 as deemed essential, communication and appraisal of key client stakeholders on regular status updates and outcomes etc.<br /> <b>Oversee Application Operations: </b>Manage the health, monitoring, and performance of all ecommerce applications, ensuring uptime and reliability.
Should have at least worked on one peak holiday support and should be aware and own pre-requisites as needed for holiday readiness and holiday support itself.<br /> <b>Alerting & Automation</b>: Exposure to observability platforms like New Relic, Datadog, AWS CloudWatch etc will be preferred.
Regularly review and refine alerting systems to minimize noise and false alarms; drive automation of repetitive tasks to improve efficiency<b>.<br /> Incident Management: </b>Lead incident response bridges, coordinate on-call schedules, and ensure thorough post-incident reviews and documentation<b>.<br /> Risk Identification: </b>Proactively identify and escalate technology or operational risks to leadership, recommending mitigation strategies<b>.<br /> <br /> Soft Skills:<br /> <br /> Lead & Mentor Team: </b>Guide and develop a 24x7 Level 2 SRE support team, ensuring high operational standards and continuous skill growth.<br /> <b>Stakeholder Communication: </b>Serve as the main point of contact for SRE leaders, L3 support, and business stakeholders; facilitate clear communication during incidents and changes.<br /> <b>Onboarding & Knowledge Transfer: </b>Develop and execute strategies for onboarding new applications and features, ensuring the team is fully prepared to support them<b>.</b><br /> Have constant touch base with business and collaborate with the business team in incident triaging, production gatekeeping etc.<br /> Excellent leadership, communication, and stakeholder management abilities<b>.</b></p> <p> </p> <p><b>Akash Nirmal</b> <b>Apetan Consulting LLC |</b></p> <p><b>Phone: 5512951125| </b><a href="mailto:akash@apetan.com" style="color:#0563c1; text-decoration:underline">akash@apetan.com</a></p> <p> </p>
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Unlock Your eCommerce L3 Potential: Insight & Career Growth Guide
Real-time eCommerce L3 Jobs Trends in San Ramon, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for eCommerce L3 in San Ramon, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 777 jobs in United States and 38 jobs in San Ramon. This comprehensive analysis highlights market share and opportunities for professionals in eCommerce L3 roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Apetan Consulting llc is currently hiring and seeking a eCommerce L3 Lead Support to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Apetan Consulting llc adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a eCommerce L3 Lead Support Jobs United States varies, but the pay scale is rated "Standard" in San Ramon. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for eCommerce L3 Lead Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your eCommerce L3 Lead Support interview at Apetan Consulting llc, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Apetan Consulting llc's products or services and be prepared to discuss how you can contribute to their success.
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