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Urgent! EHR Helpdesk Analyst Job Opening In Raleigh – Now Hiring Cynet Systems

EHR Helpdesk Analyst



Job description


Job Description: Responsibilities:

  • Provide support for Epic applications, workflows, access, printing, and integration issues.

  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.

  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.

  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.

  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.

  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).

  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.

  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).

  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.

  • Maintain documentation, knowledge base articles, and standard operating procedures.

  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.

  • Support change management and scheduled downtime communications as needed.

  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.

  • Escalate critical issues and downtime events according to established protocols.



  • Required Skill Profession

    Computer Occupations



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      Unlock Your EHR Helpdesk Potential: Insight & Career Growth Guide


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      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cynet Systems adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
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      • 2. Loyalty
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      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
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      Cynet Systems interview tips for EHR Helpdesk Analyst

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      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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