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EHR Helpdesk Analyst Job Opening In Raleigh – Now Hiring Cynet Systems


Job description


Job Description: Responsibilities:
  • Provide support for Epic applications, workflows, access, printing, and integration issues.

  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.

  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.

  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.

  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.

  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).

  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.

  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).

  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.

  • Maintain documentation, knowledge base articles, and standard operating procedures.

  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.

  • Support change management and scheduled downtime communications as needed.

  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.

  • Escalate critical issues and downtime events according to established protocols.


  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your EHR Helpdesk Potential: Insight & Career Growth Guide


    Real-time EHR Helpdesk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for EHR Helpdesk in Raleigh, United States, highlighting market share and opportunities for professionals in EHR Helpdesk roles.

    304 Jobs in United States
    304
    6 Jobs in Raleigh
    6
    Download Ehr Helpdesk Jobs Trends in Raleigh and United States

    Are You Looking for EHR Helpdesk Analyst Job?

    Great news! is currently hiring and seeking a EHR Helpdesk Analyst to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cynet Systems adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for EHR Helpdesk Analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Raleigh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for EHR Helpdesk Analyst?

    Key qualifications for EHR Helpdesk Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for EHR Helpdesk Analyst Job Success

    Cynet Systems interview tips for EHR Helpdesk Analyst

    Here are some tips to help you prepare for and ace your EHR Helpdesk Analyst job interview:

    Before the Interview:

    Research: Learn about the Cynet Systems's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

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