Emergency Communications Call Taker Trainee

Job description

We are hiring trainees to become 911 Emergency Communication Call Takers! No experience necessary, we train!  Have experience?  Let us know!  We are looking to get a ranked candidate pool to be hired in summer of 2026

CRESA provides training to become a 911 Emergency Communications Call Taker!.

After successfully passing training and probation, the candidate will be placed into call taking position and their shift is based on seniority.

911 Communication Call Takers main functions are to answer and process 311 non-emergent requests from both citizens and user agencies, answer and process 911 calls, and perform Emergency Medical Dispatch for callers with medical response needs.

Schedule for Call Takers are set (not rotating) that is any combination of 4 days 10hrs or 5 days 8hrs.

Overtime is assigned in 2 hour blocks.

When we have open Dispatch positions for Police and Fire, internal call takers may apply for an internal promotion to be enter the dispatch training program.

MINIMUM JOB QUALIFICATIONS:

• Must be at least 18 years or older
• Must be able to legally work in the United States
• High school diploma or equivalent
• One or more years' full-time work experience with intensive customer interaction preferred.
  • Lateral candidates must have successfully passed training and probation for 911 Call Taking plus have 2 years on the job experience at a similar sized PSAP in the United States.

• Excellent communication skills.
• Excellent computer skills, knowledge and experience.
  
  Ability to monitor 4+ computer screens.
  
  Accurate and rapid data entry.
• Proven critical thinking skills.
• Ability to memorize and recall details, codes and procedures.
  
  Attention to detail is essential.
• Ability to work all days and hours.
  
  Including but not limited to swing, graveyard, weekends and overtime.
• Ability to pass background investigation.
  
  Felony convictions are disqualifying.

CALL TAKER ESSENTIAL JOB FUNCTIONS:

• Answer and process 911 calls for police, fire and medical.
  
  
• Answer 311 calls for service of routine, and non-emergent requests from citizens and user agencies
• Pay strict attention to detail and respond correctly in life-threatening and safety situations
• Develop and keep positive working relationships
• Learn and use geography knowledge correctly
• Hear and understand information spoken by phone, two-way radio or in person
• Speak clearly and concisely by phone, two-way radio or in person
• Speak and understand English fluently
• Read and understand information in any format: electronic, printed, or handwritten
• Stretch, reach and lift objects up to 5 pounds
• Work regular work shifts of 10.25 hours
• Work any assigned shift: days, swing, graveyards
• Work holidays, weekends, as assigned
• Work overtime as required even on short notice
• Report to work on time even during inclement weather or other adverse circumstances
• Memorize codes, procedures, and other data
• Perform work quickly and accurately
• Problem-solve, think critically and make good decisions quickly and independently
• Accept frequent constructive criticism and correction without becoming defensive
• Be resilient in difficult situations
• Recover from mistakes quickly and keep working
• Have reliable and predictable work attendance
• Operate two-way radios and any other communications equipment
• Perform extensive computer data entry
• Follow complex and detailed instructions
• Prioritize and multi-task in a busy, loud, stressful open work setting
• Operate computers and computer programs
• Handle and process incoming and outgoing emergency and non-emergency phone calls
• Communicate professionally and effectively regardless of situation

Selection Process - this takes some time, so we are estimating hire date to be in summer of 2026

1. Quick apply now!
2. Complete the full application online by 10/30/2025
3. Qualified candidates will receive informational video needing confirmation they would like to continue in the selection process.  
4. CritiCall Testing requires passing score over 70 in each testing module
5. Initial panel interview requires an overall pass by the panel
6. Job Shadow (Sitalong) participation
7. Final Interview scored and must received 70% or higher to pass
8. Ranking based on 60% of final interview score and 40% of overall criticall scores.  The following will happen in ranked order
9. Conditional Offer contingent on candidate passing an in depth background Investigation, psychological evaluation, drug screen and fingerprinted criminal records review.

1. Background Investigation- (Pass/Fail, conducted in rank order) - Requires detailed Personal History form and comprehensive background investigation with elements including but not limited to candidate's employment history, education, job and personal references, criminal history, driving record check, etc.
   
   
1. Disqualifiers: Felony Convictions, Dishonesty, Falsification, Failure to Disclose, Failure to provide appropriate contact information, Behavior that does not support Public Safety Code of Ethics or CRESA values.
2. Conditional Job Offer- (Offered in ranked order) - When a vacancy is available, the candidate will receive a conditional job offer of employment, contingent upon successfully passing the post-offer processes.
3. Post-Offer Process- (Pass/Fail) - Post offer processes include a psychological evaluation, fingerprinting criminal review, general medical examinations, drug test and baseline hearing and vision tests.

Required Skill Profession

Material Recording, Scheduling, Dispatching, And Distributing Workers