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Emergency Communications Operator (Trainee, Operator, Senior) Job Opening In Salem – Now Hiring City of Georgetown


Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Under close supervision, receives emergency and non-emergency calls for police and fire service.

Dispatches calls for service and enter accurate and concise data into the Computer Aided Dispatch (CAD) system.

A high degree of accuracy is required at all times.

Incumbents in this classification must maintain constant awareness of the consequences of error.

Work is observed and reviewed during performance and upon completion.

The Emergency Communications Operator is the basic and intermediate TCOLE-certified class in the Emergency Communications Operator series.

The Senior Emergency Communications Operator is the advanced or master certification level in the Emergency Communications Operator series and is distinguished by the ability to perform the full range of duties assigned with only occasional instruction or assistance as needed.

Applicants are encouraged to submit a cover letter and resume.

Please note, this position requires shift work.

Emergency Communications Operator (Operator and Senior):

ESSENTIAL FUNCTIONS

  • Answers emergency and non-emergency calls at the Police Station.

  • Gathers information from callers, including nature, severity, location, and status of emergencies.

  • Assesses the need for response and dispatches services accordingly.

  • Assists Police Officers by relaying information regarding calls for service.

  • Documents and corrects 911 location premise errors in CAD (Computer Assisted Dispatch).

  • Enters data and maintains CAD for alarm permits and cautionary information in alert files.

  • Notifies appropriate entities related to problems or complaints under their jurisdiction.

  • Enters, maintains, updates, and researches information into TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases.

  • Researches and responds to inquiries from other law enforcement agencies and departments.

  • Performs crisis intervention with distraught callers during high-risk situations until appropriate emergency field units arrive on scene.

  • Prepares clear and concise records and reports with comprehensive documentation in CAD (Computer Aided Dispatch) system.

  • Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles, and other property; verifies warrants or reports of stolen property.

  • Maintains constant awareness of the status of mobile units and updates information as it changes.

  • Maintains, updates, and accesses various logs and computer data files for all officer activities (incident reports, stolen or repossessed property logs, maps, shift logs, etc.).

  • Performs other duties as assigned.

  • Emergency Communications Operator:

    ESSENTIAL FUNCTIONS

  • May train new personnel on job responsibilities of Emergency Communications Operator

  • May be required to act in a lead capacity during the absence of an Emergency Communications Supervisor.

  • Participate in Division/Department public relations activities.

  • Senior Emergency Communications Operator:

    ESSENTIAL FUNCTIONS

  • May train new personnel on job responsibilities of Emergency Communications Operator

  • May lead ongoing training classes for existing personnel.

  • Participate in reviewing/creating/maintaining Training SOPs and Manuals for new hires.

  • May be required to act in a lead capacity during the absence of an Emergency Communications Supervisor

  • Participate in Division/Department public relations activities.

  • May be required to act in a lead capacity during the absence of an Emergency Communications Supervisor.

  • Emergency Communications Operator:

    Education, training and Experience Guidelines

    High school diploma or equivalent.

    Three (3) years full-time experience in public safety telecommunications as a radio dispatcher and/or E911 call taker.

    OPERATOR LICENSES AND CERTIFICATION REQUIREMENTS

  • Basic or Intermediate Telecommunicator Certificate from TCOLE.

  • TLETS/NLETS Operators certificate preferred.

  • TCIC/NCIC Operators certificate.

  • Current Emergency Fire Dispatch (EFD) certificate preferred or to be obtained within six (6) months of employment.

  • Current Emergency Medical Dispatch (EMD) certificate preferred or to be obtained within six (6) months of employment.

  • TDD/TTY certificate.

  • Must obtain Telecommunicator License within one (1) year of employment.

  • Senior Emergency Communications Operator:

    Education, training and Experience Guidelines

    High school diploma or equivalent, and a minimum of four (4) years of full-time experience in public safety telecommunications as a radio and/or E911 operator.

    LICENSES AND CERTIFICATION REQUIREMENTS

  • Advanced or Master level Telecommunicator Certificate from the Texas Commission on Law Enforcement Officer Standards and Education.

  • TLETS/NLETS Operators certificate.

  • TCIC/NCIC Operators certificate.

  • Must obtain Telecommunicator License within one (1) year of employment.

  • Current Emergency Fire Dispatch (EFD) certificate preferred or obtained within six (6) months of employment.

  • TDD/TTY certificate.

  • Current Emergency Medical Dispatch (EMD) certificate preferred or to be obtained within six (6) months of employment.

  • Communications Training Officer (CTO) certificate preferred*

  • *Must be issued by a nationally recognized professional standards organization such as the Association of Public Safety Communications Officials – International.

    PHYSICAL DEMANDS AND WORKING ENVIRONMENT

    Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, kneeling, crouching, crawling, bending, twisting, climbing, balancing, vision, hearing, talking, and use of foot controls.

    Repetitive motion such as typing, data entry, and extended vision of monitors.

    Pre-Employment Testing: 

    Applicants for this classification series should be aware that any offer of employment is conditional upon the applicant passing: (1) hearing test, (2) drug screening, (3) driving record check (4) comprehensive criminal history background check, (5) medical examination, and (6) Psychological Evaluation

    Schedule: This position requires shift work.

    Hiring Range: $26.00, hourly & up depending on experience.

    #LoveWhereYouWork! Check out the benefits of working with us

    Regular-Full time

    Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers


    • Job Details

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    Unlock Your Emergency Communications Potential: Insight & Career Growth Guide


    Real-time Emergency Communications Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Emergency Communications in Salem, United States, highlighting market share and opportunities for professionals in Emergency Communications roles.

    31908 Jobs in United States
    31908
    90 Jobs in Salem
    90
    Download Emergency Communications Jobs Trends in Salem and United States

    Are You Looking for Emergency Communications Operator (Trainee, Operator, Senior) Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at City of Georgetown adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Emergency Communications Operator (Trainee, Operator, Senior) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Salem. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Emergency Communications Operator (Trainee, Operator, Senior)?

    Key qualifications for Emergency Communications Operator (Trainee, Operator, Senior) typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Emergency Communications Operator (Trainee, Operator, Senior) Job Success

    City of Georgetown interview tips for Emergency Communications Operator (Trainee, Operator, Senior)

    Here are some tips to help you prepare for and ace your Emergency Communications Operator (Trainee, Operator, Senior) job interview:

    Before the Interview:

    Research: Learn about the City of Georgetown's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

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    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the City of Georgetown's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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