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Urgent! End User Computer Support Specialist (Onsite IT) Job Opening In Washington Highlands District of Columbia – Now Hiring Abacus Service Corporation

End User Computer Support Specialist (Onsite IT)



Job description


Job Title: End User Computer Support Specialist (Onsite IT)
Location: OSHRC National Office, Washington, D.C.

Contract Type: Firm Fixed Price, Multi-Year Contract (Base + 4 Option Years)

Agency: Occupational Safety & Health Review Commission (OSHRC)

The Occupational Safety & Health Review Commission (OSHRC) seeks a skilled End User Computer Support Specialist to provide comprehensive technical support for end-user computing systems, hardware, software, and accounts.

The position involves managing a hybrid Azure Active Directory (Azure AD) environment and device administration through Microsoft Intune, ensuring all endpoint devices remain secure, functional, and up to date.

Key Responsibilities:

Technical Support Services


  • Manage and resolve trouble tickets, providing timely updates and closure.

  • Analyze user issues, identify root causes, implement solutions, and escalate when needed.

  • Deliver in-person, remote, and phone/email support to end users.


Azure Active Directory & Intune Management


  • Administer hybrid Azure AD environments.

  • Manage devices via Microsoft Intune, including policy enforcement, app deployment, and device configuration.

  • Support identity, security, and policy configurations in Azure AD and Intune.


IT Infrastructure & Asset Management


  • Set up, configure, image, and deploy PCs, laptops, printers, and other IT equipment.

  • Perform data transfers, backups, recovery, and new device setups.

  • Maintain accurate inventory records for desktop equipment.

  • Decommission and dispose of IT assets per policy.


User Account Management


  • Create, modify, and manage user accounts in both on-premises and cloud environments.

  • Support access control, permissions, and profile configurations.

  • Handle account recovery and password resets per security protocols.


Qualifications:


  • Prior experience with hybrid Azure AD environments and Microsoft Intune administration.

  • Strong troubleshooting and problem-solving skills.

  • Familiarity with IT asset management processes.

  • Excellent communication skills and customer service orientation.




Required Skill Profession

Other General



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