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Urgent! End User Services Architect Job Opening In Dallas – Now Hiring Cynet Systems

End User Services Architect



Job description


Job Description:

  • The Enterprise Architecture Consultant will design and develop IT solutions aligned with business objectives, provide guidance on IT optimization, and deliver enterprise architecture roadmaps.

  • The role involves supporting business transformation, pre-sales activities, and ensuring solutions meet both IT and business vision.

  • The consultant will leverage expertise in Microsoft 365, Azure, Citrix, and related technologies to drive alignment, governance, and process improvement.

  • Responsibilities:
  • Design and develop Enterprise Architecture solutions aligned with business objectives.

  • Provide solutions for IT optimization, business-aligned IT, enterprise architecture, roadmap creation, transformation, business/product acquisition, and mergers.

  • Create technical strategies for implementation and roadmaps.

  • Participate in RFP/RFI, due diligence, pre-sales support, and oversee POCs.
  • Ensure solutions meet customer IT and business vision.

  • Perform engagement-level delivery governance.

  • Leverage expertise in Microsoft 365, Azure, Citrix, and other technologies to drive IT optimization and business alignment.

  • Serve as central point of contact for customer business/development groups or vendors to resolve environment issues.

  • Ensure ITIL compliance for incident, problem, and change management.

  • Monitor problem, change, and incident queues, enforcing root cause analysis and quality targets.

  • Direct service delivery resources in resolution/prevention of problems as needed.

  • Provide consulting and/or SME scoping assistance for solutions.

  • Provide mainframe consulting services including needs analysis, design, proposal influence, and implementation.

  • Analyze, document, and report client requirements while providing technical guidance.

  • Deliver formal presentations at different organizational levels.

  • Resolve escalations, incidents, and non-conformances in adherence to quality, process, and SLA norms.

  • Mentor and train juniors and provide process and service improvement initiatives.

  • Update domain knowledge and skills regularly.

  • Complete assigned deliverables within agreed timelines.

  • Facilitate process piloting, tailoring, and quality audits.

  • Identify gaps in existing processes and ensure compliance with process norms.

  • Required Skills:
  • Deep expertise in Microsoft 365 services, Intune, and Azure Active Directory.

  • Proficiency in Citrix, Microsoft Teams, Cisco Call Manager.

  • Knowledge of Audio/Video conference room devices (Neat, Crestron) and Power Platform.

  • Ability to align IT solutions with business goals.

  • Experience in project management, presenting, and designing technical solutions.

  • Familiarity with SOWs, SLAs, and performance management metrics.

  • Strong interpersonal, presentation, and communication skills.

  • Proactive self-starter capable of managing time and tasks independently.

  • Ability to listen to business needs and craft comprehensive solutions.

  • Experience Required:
  • 15+ years of experience with Office 365 administration, Microsoft Intune, PowerShell scripting, Azure Active Directory, Conditional Access, Identity Protection, Microsoft SharePoint, Citrix.

  • Knowledge of Microsoft 365 Security and Compliance Center, Microsoft EntraID.

  • Familiarity with Windows Autopilot and Endpoint Analytics.

  • Certifications Preferred:
  • ITIL MASTER Certification.

  • Microsoft Certified: Modern Desktop Administrator Associate.

  • Microsoft Certified: Teams Administrator Associate.

  • Microsoft Certified: Azure Solutions Architect Expert.

  • Microsoft Certified: Enterprise Administrator Expert.

  • Citrix Certified Associate – Virtualization (CCA-V).

  • Microsoft Certified: Power Platform App Maker Associate.



  • Required Skill Profession

    Computer Occupations



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      Unlock Your End User Potential: Insight & Career Growth Guide


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      Cynet Systems interview tips for End User Services Architect

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