End User Support Specialist, IT Specialist II BCIT

Job description

SALARY RANGE:

$74,803.00 - $119,684.00ANNUALLY

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere.

The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens.

Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations.

If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs.

We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops.

You can learn about our benefits here:

CLASS DEFINITION

Alternate market titles: Systems analyst, applications systems analyst/programmer, database specialist, systems programmer, network engineer, GIS analyst, architectural engineer, business analyst, quality improvement specialist, helpdesk analyst, security analyst.

An Information Technology Specialist provides technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; reporting writing; responds to helpdesk requests.

Work of this class may involve leading and training less experienced IT Specialists but does not involve full supervisory duties or responsibilities.

MINIMUM QUALIFICATIONS

 
EDUCATION: Have a Bachelor of Science degree.

AND 
EXPERIENCE: Have one year of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integrations).

Excellent verbal and written communication skills.

OR 

EQUIVALENCY NOTES: Have an equivalent combination of education and experience.

Advanced technical credentials may be substituted for six months of experience or education.

Multiple certifications may receive additional credit towards education/experience.

LICENSES, REGISTRATIONS AND CERTIFICATES: 

Have an advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.

**APPLICATION DEADLINE:

KNOWLEDGE, SKILLS AND ABILITIES

ADDITIONAL INFORMATION

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation 

All persons, including current City employees, selected for this position must complete a mandatory six-month's probation.

Eligibility 

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months.

The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

Education Accreditation 

Applicants’ education must be obtained from an accredited institution.

Education credentials obtained out of the US must be evaluated for US equivalency.

Evaluation agencies information may be obtained at www.naces.org.

SELECTION PROCESS

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination.

The training and experience of each candidate will be evaluated for appropriateness and quantity.

It is essential, therefore, that you give complete and accurate information on your application.

Vagueness or omission may prevent you from being considered for this position.

Qualified candidates will not be listed in rank order.

EXAMINATION PROCESS
 

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment.

Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.

You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position.

Therefore, it is important that you provide complete and accurate information on your application.

NOTE: Those eligible who are under final consideration for appointment will be required to authorize the release of criminal conviction information.

Your Recruiter: Ayomide Arodoye

via email at

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.

The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws.

Applicants requiring accommodation during the hiring process should contact Human Resources directly.

Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

Required Skill Profession

Computer Occupations