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Urgent! End User Support Technician I Job Opening In Basking Ridge New Jersey – Now Hiring JSR Tech Consulting
Contract position with a major pharmaceutical firm.
Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within client defined service level agreements for client's headquarters-based users.
Coordinates problem and project resolution with Infrastructure and Operations to minimize disruption and down-time.
Act as level 2 support escalation from walk up and call center according to SLA's per ticket priority.
Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification).
Provides instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware.
Develop written knowledge items used for troubleshooting and training purposes.
Perform moves, adds, and changes (MAC) requests for new and existing staff.
Accountable for new hire hardware/software setup and initial training on support procedures and standard applications.
Maintain telephony systems.
Perform MAC's in voicemail system and configure phones.
Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.
Skills: Maximum 1-2 years IT Support or related experience.
Excellent technical knowledge of PC and Mac hardware platforms Outstanding customer service skills Ability to develop technical documentation Ability to work with various customers and partners effectively.
Ability to effectively troubleshoot various software issues effectively.
Effective interpersonal skills and relationship-building skills Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Analytical and problem-solving abilities, with keen attention to detail.
Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong knowledge of Microsoft Windows 10 and Office 365 Laptop hardware and phone support General networking knowledge
Keywords:
Education: Bachelor's degree, technical trade program, or equivalent work experience (2 years) Industry related certification required (A+, Microsoft, Apple, HDI) Experience in Microsoft Windows and Office use and troubleshooting.
Payrate : 30/hr
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Unlock Your End User Potential: Insight & Career Growth Guide
Real-time End User Jobs Trends in Basking Ridge, New Jersey, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for End User in Basking Ridge, New Jersey, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11714 jobs in United States and 348 jobs in Basking Ridge, New Jersey. This comprehensive analysis highlights market share and opportunities for professionals in End User roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! JSR Tech Consulting is currently hiring and seeking a End User Support Technician I to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JSR Tech Consulting adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a End User Support Technician I Jobs United States varies, but the pay scale is rated "Standard" in Basking Ridge New Jersey. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for End User Support Technician I typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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