End User Technical Support Analyst (Desktop Support)

Role :

• End User Technical Support Analyst  (Desktop Support)                            Location: Hybrid, Baton Rouge, Louisiana Duration: Longterm Job ID: SR-5225179   Scope:   • Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.  • Responsible  for  basic  field  support  hardware  and  software  device  support  including troubleshooting, hardware replacement, applying prebuilt image packages.  • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.    Expertise and/or relevant experience in the following areas are mandatory:   • Active Directory  Domain Services  • Windows Imaging  and Driver Management  • User Profile analysis and migration  • Customer Service Skills  • Advanced troubleshooting with basic hardware and software components    Expertise and/or relevant experience in the following areas are desirable but not mandatory:   • Experience in deployments with Microsoft System Center Configuration Manager  • Desktop and Mobile Device imaging and user transition  • Third party software to be migrated and handled on a case-by-case basis   Powered by JazzHR