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Engineer, Customer Support Job Opening In St. Louis – Now Hiring ServiceRocket


Job description

G'day!
We are 🚀, a global tech-enabled services company headquartered in Palo Alto, California.

Our purpose is to be the single most reliable partner in the acceleration of your growth.

At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back. 

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 
- We're recognized for our innovation, impact, and outstanding customer support, even earning the 2024–2025 for Co-Selling Excellence award.

Visit our to learn more and become a part of our Rocketeer Nation.

Are you passionate about working with the latest ground-breaking, disruptive technologies?
Do you pride yourself on learning quickly?
Do you consider yourself a Linux specialist (for example, deep knowledge with at least two years experience)?

If you join our Docker team, you are guaranteed to fully enjoy your work every day! In addition to engaging with clients (global leaders and household names) to solve challenging technical issues and having fun while collaborating with your teammates, you will be working with world-class, latest disruptive technologies.

We are seeking a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high-level of customer satisfaction with every customer interaction (via help content and tickets).

You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.

The shifts for this team include weekend and holiday coverage with a typical schedule of Friday to Monday (4 days)

What you’ll be doing 💪
- Deliver a top tier customer support experience and become an expert in Docker technologies and products
- Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that span multiple layers of the Docker technology stack
- Engage with the engineering team to identify bugs and resolve technical issues
- Partner cross-functionally with other teams to support & assist on collaborative projects
- Engage in enterprise level customer calls or remote screen-sharing sessions to drive resolution for complex issues
- Maintain and track detailed records for all customer interactions in our internal ticketing system
- Create best-in-class help content and proactively perform audits for our knowledge base
- Participate in on-call rotations, identify and recommend process improvements to deliver the highest level of customer satisfaction

What you’ll bring to the table 🧑‍💻

- BA/BS degree or equivalent practical experience
- 3+ years of enterprise technical support experience at a high-growth SaaS technology company
- Experienced with the Docker products such as Docker Engine, Docker Hub, Docker Desktop, and other related technologies
- Extensive experience troubleshooting Docker technologies and SaaS products
- Strong written and verbal English communication skillsAbility to work remotely across time zones
- Familiarity with macOS, Microsoft Windows, and Linux systems

This role includes shift coverage in one of these schedules (in Pacific Time):
- 6 am to 3 pm
- 10 am to 7 pm
- 11 am to 8 pm

Nice to have:
- Familiarity with Kubernetes orchestration
- Familiarity with IT automation software (CI/CD)
- Familiarity with the Go programming language
- Familiarity with REST API and web applications
- Comfortable with programming languages such as Python, JavaScript, or similar language

Your Comp 💸

The US annual pay range for this Level 3 position is between $77,000 to $87,000 per annum.

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The pay range is the base pay being offered combined with our company-wide bonus plan.

In addition, we provide allowances to cover technology, education, and wellness and a full range of medical, retirement, and other benefits.

The total earnings may vary depending on experience and geographical location.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Engineer Customer Potential: Insight & Career Growth Guide


Real-time Engineer Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Engineer Customer in St. Louis, United States, highlighting market share and opportunities for professionals in Engineer Customer roles.

239922 Jobs in United States
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1461 Jobs in St. Louis
1461
Download Engineer Customer Jobs Trends in St. Louis and United States

Are You Looking for Engineer, Customer Support Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ServiceRocket adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Engineer, Customer Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in St. Louis. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Engineer, Customer Support?

Key qualifications for Engineer, Customer Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Engineer, Customer Support?

To improve your chances of getting hired for Engineer, Customer Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Engineer, Customer Support Job Success

ServiceRocket interview tips for Engineer, Customer Support

Here are some tips to help you prepare for and ace your Engineer, Customer Support job interview:

Before the Interview:

Research: Learn about the ServiceRocket's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Engineer, Customer Support interview at ServiceRocket, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ServiceRocket's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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