Urgent! Engineer Field Service/Technical Support Job Opening In Los Angeles – Now Hiring Avery Dennison Smartrac
Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company.
We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers.
We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience.
Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries.
Our reported sales in 2024 were $ billion.
Learn more at .
Job Description
Field Service Engineer (FSE) is responsible for overseeing, and executing the installation, maintenance, repair, and troubleshooting of Avery Dennison systems and equipment across customer locations.
FSE is expected to demonstrate technical expertise, lead small teams of field engineers in a dedicated region, act as a point of escalation for regular technical issues, and mentor junior engineers.
The role requires a blend of technical proficiency, leadership, customer-focused service delivery, and the ability to utilize emerging technologies (IoT, AR, AI) for improved service outcomes.
The FSE plays a critical role in the transformation of field service operations, as organizations increasingly adopt data-driven, proactive service models.
They must be adept at using remote monitoring tools, collaborating with cross-functional teams, and ensuring the highest standards of service quality.
DUTIES AND RESPONSIBILITIES
1.
Installation & System Integration:
Providing installation of advanced systems and equipment, often involving complex integration with customer infrastructure, ensuring adherence to engineering specifications and quality standards.
Collaborate with internal teams (, PM, sales, onboarding team) to develop customized solutions for high-end or complex customer requirements.
Ensure the proper configuration, calibration, and operational readiness of systems upon installation or upgrade.
Provide trainings on equipment use, maintenance, and safety procedures to clients
2.
Troubleshooting & Problem Resolution:
Provide diagnostics and troubleshooting for critical or highly technical equipment failures, often requiring the use of diagnostic tools, RPA or Ticketing system-based data, and AI-powered platforms.
Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.
Use data analytics, predictive maintenance tools and to identify underlying causes of recurring issues and address them proactively.
3.
Proactive Maintenance & Performance Optimization:
Provide predictive maintenance programs by analyzing data to anticipate and prevent equipment failures before they occur.
Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimized for peak performance.
Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.
4.
Remote Support & Digital Tools Integration:
Use remote monitoring tools, Omnichannel app.
and AI-based generated video to diagnostics and provide real-time assistance to team and/or customers, reducing the need for on-site visits.
Ensure that the service data captured is used to create actionable insights for both field service operations and customer satisfaction.
Assist in the integration of digital tools into daily operations, ensuring that engineers are using platforms like digital tools, ticketing systems, mobile apps, omnichannel, and diagnostic tools effectively.
5.
Customer Engagement & Relationship Management:
Establish and maintain strong relationships with key customers, acting as a trusted advisor for technical solutions and system optimization.
Ensure customers are satisfied with service delivery by managing expectations and communicating progress throughout installations, repairs, or service events.
Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.
6.
Process Improvement & Knowledge Sharing:
Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.
Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.
Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.
7.
Health, Safety, and Compliance:
Ensure that all field service activities comply with company policies, industry regulations, and safety standards
Lead risk assessments for complex installations or repairs to ensure safe working conditions for both field engineers and customers.
Promote a culture of safety within the field service team, ensuring that safety training and practices are continually reinforced.
8.
Reporting & Documentation:
Maintain accurate and timely records of all service visits, including technical issues, resolutions, parts used, and time spent.
Provide detailed technical reports and service updates to management, including root cause analyses, maintenance schedules, and future service needs.
Analyze service data to identify trends, potential service gaps, or opportunities for improvement in the field service operation.
Qualifications
Technical Expertise:
High knowledge and understanding on mechanical, electrical, on both Hardware and software systems used in the apparel industry such as Thermal Printing, RFID technology, Applications and other Automated Mid Size Industrial machineries with PLCs and/or IoT
Expertise in advanced troubleshooting techniques, both on-site and remotely, leveraging digital tools and data driven processes.
Communication:
Fluent in English both verbal and written.
Excellent customer-facing communication skills with the ability to translate complex technical details into understandable solutions for non-technical stakeholders.
Ability to develop and maintain strong client relationships while understanding their evolving needs.
Problem-Solving & Analytical Skills:
Strong critical thinking and problem-solving abilities, with a focus on quickly diagnosing issues and delivering solutions under pressure.
Ability to analyze large sets of data from Ticketing systems and other digital tools to identify patterns, root causes, and areas for improvement.
Experience:
Bachelor’s degree in Industrial Engineering/Electrical/Mechanical or a related field, or equivalent technical certification/experience
Minimum of 2 years experience in the Field Service industry
Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.
Experience with complex systems and cutting-edge technologies , RPA, IoT, Service Ma, etc is a plus.
Additional Information
The salary range for this position is $60,675 - $80,900 / year.
The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting.
Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool.
Avery Dennison reserves the right to modify this information at any time, subject to applicable law.
Equal Employment Opportunity Notice
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status.
EEOE/M/F/Vet/Disabled.
All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations Notice
If you require accommodations to view or apply for a job, alternative methods are available to submit an application.
Please contact (440) 534-6000 or to discuss reasonable accommodations.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Engineer Field Potential: Insight & Career Growth Guide
Real-time Engineer Field Jobs Trends in Los Angeles, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Engineer Field in Los Angeles, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 192012 jobs in United States and 1470 jobs in Los Angeles. This comprehensive analysis highlights market share and opportunities for professionals in Engineer Field roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Avery Dennison Smartrac is currently hiring and seeking a Engineer Field Service/Technical Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Engineer Field Service/Technical Support Jobs Los Angeles.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Avery Dennison Smartrac adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Engineer Field Service/Technical Support Jobs United States varies, but the pay scale is rated "Standard" in Los Angeles. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Engineer Field Service/Technical Support typically include Engineers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Engineer Field Service/Technical Support, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Engineer Field Service/Technical Support interview at Avery Dennison Smartrac, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Avery Dennison Smartrac's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Engineer Field Service/Technical Support is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!