Engineer III / Customer Support Engineer (SSO Division – Location: Devens, MA)

Job description

Engineer III / Customer Support Engineer (SSO Division – Location: Devens, MA)

Location : DEVENS, MA, United States
Job Family : Engineering
Job Type : Regular
Posted : Jul 14, 2025
Job ID : 58172


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At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support.

Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.


As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development.

Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference.


Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support.

We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio.

We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers.

With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.


Engineer III / Customer Support Engineer (SSO Division – Location: Devens, MA)
Position Summary

As an integral part of the engineering department in Services and Support Operations Division this role will provide technical applied support to engineering programs, processes, internal OEM division aircraft prime manufacturers, airlines, and military customers.


SCOPE/SUPERVISION AND INTERACTION:
____ Has Direct Reports __X__ Does Not Have Direct Reports
Works with engineering project or a cross-functional team within the business unit; may have regular customer/suppler interaction.


Essential Functions:

+ Act as a point of contact on technical and project-related matters for fielded products.

Responds to internal / external customer technical inquiries in a timely manner.



+ Updates / initiates technical publications such as: CMM, ACMM, SB, SNL and FIM.



+ Lead engineering investigations of fielded products.

Initiates Root Cause investigation reports and works with cross-functional teams as well as external customers to drive to resolution.

Creates project plans, milestones and ensures milestones are up to date.

Determines project phases and requests resources as needed.

Prepares and presents progress to air-framers as well as global operators.



+ Facilitates status meetings on rail actions with design, quality and product support teams.



+ Continuously monitors health and reliability of fielded products.

Update routine reliability reports for presenting to customers.

Investigates emerging trends of returns and reliability performance.



+ Utilize comprehensive knowledge of system engineering theories, principles, and industry practices and policies, specifically in fuel and fuel inerting systems.



+ Supports FAA part 145 repair station with customer requested engineering evaluations.

Initiate repair and overhaul maintenance procedures.



+ Maintains frequent formal and informal customer interface to present project status; determines feasibility of changing customer requirements and may propose and/or negotiate changes in schedules or methodology in coordination with program management.

Strengthen customer relationship gains customer confidence in overall support of customer programs.



+ Maintains professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and/or participating in professional associations.



+ Availability to travel 5% in support of customers worldwide.



+ Seek and propose business growth opportunities.



+ Availability to answer customer phone calls 24 x 7.


Competitive Compensation

Pay Range: Minimum $100,300.00 to $159,400.00
Qualifications:

Bachelor's degree (BS) (or Professional Engineer (PE) certificate) in engineering or a science technical discipline.


Demonstrated ability to perform the essential functions of the job typically acquired through 4-6 years of related experience.


Has thorough in-depth knowledge of engineering domain principles, concepts, product standards, and techniques, industry practices, regulations, and policies.

Ability to apply broad knowledge of other related engineering or scientific field to area of expertise.


Good understanding of the function of regulation in controlling aviation maintenance in a Part 145 Repair Station, certificated under the Federal Aviation Administration.


Good knowledge of the Materials and Practices used within a regulated maintenance environment such as, Component Maintenance Manuals, Acceptance and Test Procedures, Service Bulletins, Airworthiness Directives, and other regulatory requirements, as they apply to Parker and those applicable to our customers.


Ability to effectively communicate and present status, actions, recommendations, and other technical information with clarity and precision.

Ability to respond to significant inquiries from customers, regulatory agencies, or marketing/sales teams.


Effective project management and organizational skills.

Able to facilitate project team interactions and develop project team member capabilities.


Ability to apply and integrate knowledge of other related engineering areas or experts to own area of expertise.


Proficient with software and specialized data analysis, design, and project management tools following established project/program management protocol.


Ability to establish and track performance to goals and objectives to complete complex or major projects and provide direction to the team at project milestones.


Proficient with standard project management tools and practices.


Ability to apply Earned Value Management (EVM) principles to manage scope, schedule and cost objectives.


Proficient in writing engineering reports and effective in presenting in front of customers.



We offer a comprehensive and competitive total compensation package.



Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth and well-being in mind.

Our competitive package includes:
Benefit & Retirement Plans

Parker offers competitive benefit programs, including:
• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.



• 401(k) Plan with company matching contributions at 100% of the first 5% of pay

• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay

• Career development and tuition reimbursement

• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.



• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.



• Paid Time Off and 13 Company-Paid Holidays.


Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace.

Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.


Parker is an Equal Opportunity and Affirmative Action Employer.

Parker is committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.

U.S. Citizenship is required for most positions.


Minority/Female/Disability/Veteran/VEVRAA Federal Contractor If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf (06/20/2006) (C/O July 2015)
This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Required Skill Profession

Other General