Engineering Manager, Support Platform

Job description

About the Team
DoorDash is looking for an Engineering Manager with a strong platform mindset to lead the Support Platform team.

The team’s mission is to deliver a personalized, fast, and seamless support experience that scales across all customers – Consumers, Dashers, and Merchants – across all markets and channels.

This team has built several core platforms from the ground up that are essential to Customer Support and are widely used across DoorDash.

As DoorDash shifts its customer support into an AI-powered, automated system that delivers exceptional customer support at scale, the Support Platform team is at the heart of this transformation.


About the Role
As the Engineering Manager for Support Platform, you will lead a talented and passionate team of engineers focused on building and scaling the product platform that fosters customer satisfaction and long-term engagement.

Your leadership will ensure the delivery of exceptional systems that are scalable, reliable, and unlock the best-in-class product and tech innovations.

You’ll partner with PMs, ML engineers, and Strategy & Operations to define and execute a strategic roadmap that balances scalable platform development with cutting-edge product enhancements.
You're excited about this opportunity because you will…

+ Lead and grow a team of exceptional backend and client-side engineers delivering end-to-end engineering solutions.

+ Be the technologist and system thinker who connects the dots between technology and the business and unlocks business opportunities through tech innovation.

+ Collaborate with Product Managers, business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmap.

+ Provide architectural guidance and professional development for a team of 8
+ + Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinking.

+ Oversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive team.

+ Drive key business metrics such as customer engagement and retention.

We're excited about you because you have…

+ BS, MS, or PhD.

in Computer Science or related field

+ 3+ years of experience in people management leading full-stack teams (backend & web) of 8+ engineers

+ 8+ years of industry experience

+ A customer-centric mindset and will apply that to building out platform services

+ Strong product sense and thought partnership with cross-functional peers

+ Experience with distributed system design, system scaling, and performance optimization

+ Humility - willing to get into the details and open to feedback

+ Growth mindset – you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting

+ Adaptability, resiliency, and the ability to thrive in ambiguity – things can change quickly, and you'll need to help the team evolve




Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.

As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications.

We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor.

Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144)


Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

Base salary is localized according to an employee’s work location.

Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being.

That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).

DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here (https://careers.doordash.com/) .

See below for paid time off details:


+ For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

+ For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).


The national base pay range for this position within the United States, including Illinois and Colorado.

$193,800 — $285,000 USD


About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.

We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.



DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.


Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.

That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.

Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.

Whether blatant or hidden, barriers to success have no place at DoorDash.

We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Thank you to the Level Playing Field Institute for this statement of non-discrimination.



Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.



If you need any accommodations, please inform your recruiting contact upon initial connection.

Required Skill Profession

Other General