Enterprise Application Support Analyst: 25-06271

Primary Skills: Incident Management (Expert), System Documentation (Advanced), Debugging (Expert), Configuration Management (Advanced), Change Management (Intermediate)
Contract Type: W2 Only
Duration: 3+ Months with Possible Extension

Location: Austin, TX (#LI - Hybrid)

Pay Range: $26-$31 per hour on W2





Job Summary:

We are seeking an Enterprise Application Support Analyst to ensure world-class operations of enterprise applications crucial for our business processes.

This role involves providing Level 2 incident management support, resolving functional errors, and actively participating in projects to implement new functionalities, ensuring their post-launch support.

The ideal candidate will work closely with business partners to understand requirements, prioritize issues, and recommend system enhancements.



Key Responsibilities:

Monitor and maintain operational readiness of enterprise systems, providing 24/7 support as required.

Offer Level 2 support for incident management to meet business service levels and take ownership of critical issues.

Resolve functional errors and business process issues by debugging and recommending corrective actions.

Develop and refine work plans for system changes, perform configuration and testing, and coordinate the promotion of changes to the production environment.

Work on improving change management processes, gather and analyze performance metrics, and support continuous improvement.

Must-Have Skills:

Expert in Incident Management and Debugging

Advanced skills in System Documentation and Configuration Management

Proven ability in Change Management

Industry Experience:

Relevant experience in IT Application Support within enterprise environments is essential.

Familiarity with financial functions and their related enterprise applications would be advantageous.



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