Urgent! Enterprise Application Support Lead Job Opening In Atlanta – Now Hiring Oldcastle Infrastructure
Job Summary
Oldcastle Infrastructure (OI) is looking for a hands-on team leader that is passionate about delivering superior customer service and support to end users of business systems in our application portfolio.
In this role, your duties will include collaborating with colleagues, performing process and technical troubleshooting, coaching and mentoring a team of direct reports, and reporting service level metrics for our Business Solutions team.
The lead will assist the team of support analysts in prioritizing work and provide guidance as needed to successfully address user reported issues.
To ensure success as an application support leader, you should possess prior experience in providing application support in a fast-paced manufacturing environment, hands on experience with many business applications, the ability to learn quickly while adapting to organizational changes, have a strong focus on documenting support processes and knowledge articles, and a proven track record of leading others.
Job Location
This role is based out of our Sandy Springs, GA office with remote flexibility.
Candidates must be located in Georgia.
Job Responsibilities
Lead the enterprise application support function under the supervision of the Manager, Enterprise Applications.
Perform analysis and troubleshooting of software application functionality and suggest any necessary improvements.
Consult with the IT service desk, business solutions team, internal users, and external vendors to resolve user reported issue.
Ensure team of support analysts address, resolve, or escalate issues and requests in a timely manner through management of support queues in help desk ticketing system (ServiceNow).
Provide insight and hands on guidance from a coaching and mentoring perspective to direct reports.
Assist other analysts in finding root causes of application errors as needed and escalate to other technical teams when appropriate.
Provide front-end support to internal and external users of enterprise applications.
Facilitate knowledge sharing between support analysts to ensure cross functional application support.
Hold team members accountable and report on activity through metrics reflected in ServiceNow.
Create a knowledge base of support processes by documenting Knowledge base articles or other applicable types of documentation and holding team members accountable to do the same.
Job Requirements
A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, business systems, or similar.
Demonstratable hands-on experience as an application support analyst in a related field.
At least 5+ years of increasingly responsible experience in information technology technical support; including people management.
Relevant experience working within a large, multifaceted organization, consisting of cross-functional teams.
Previous experience working with mergers, acquisitions, and divestitures preferred.
Project management experience is preferred.
Exceptional ability to provide support to internal and external end users.
Advanced proficiency in determining the causes of application errors.
Exceptional communication and documentation skills.
Ability to lead and mentor team members.
Collaborate well with other teams and colleagues toward efficient and effective solutions.
Hands on experience with enterprise applications – Salesforce, SAP, Microsoft Dynamics AX, NetSuite, Oracle JD Edwards & ServiceNow preferred.
What CRH Offers You
About CRH
CRH has a long and proud heritage.
We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family.
CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application.
Please complete your online profile and it will be sent to the hiring manager.
Our system allows you to view and track your status 24 hours a day.
Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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Unlock Your Enterprise Application Potential: Insight & Career Growth Guide
Real-time Enterprise Application Jobs Trends in Atlanta, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Enterprise Application in Atlanta, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16066 jobs in United States and 415 jobs in Atlanta. This comprehensive analysis highlights market share and opportunities for professionals in Enterprise Application roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Oldcastle Infrastructure is currently hiring and seeking a Enterprise Application Support Lead to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Enterprise Application Support Lead Jobs Atlanta.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Oldcastle Infrastructure adheres to the cultural norms as outlined by Expertini.
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Before the Interview:To prepare for your Enterprise Application Support Lead interview at Oldcastle Infrastructure, research the company, understand the job requirements, and practice common interview questions.
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