Enterprise Data Issues Management Leader

Job description

**Description**

**Not Eligible for Sponsorship**

**Location** : On site in Memphis, TN, Knoxville, TN, Raleigh, NC, Birmingham, AL or Charlotte, NC.

**Summary** :

The Manager – Data Issue Management leads and oversees a high-performing team of Business Analysts dedicated to ensuring data integrity and quality across First Horizon Bank’s systems and processes.

This role is responsible for establishing best practices in data issue identification, analysis, and resolution, while driving continuous operational and strategic improvements to support exceptional client experiences.

The Manager collaborates closely with associates across technology, operations, compliance, and business functions to advance data governance and deliver actionable insights.

**Key Responsibilities** :
• Lead, coach, and develop a team of Business Analysts focused on data issue identification, analysis, management, and remediation.
• Set strategic objectives and operational standards for data issue management, ensuring effective monitoring, tracking, and escalation processes.
• Oversee the investigation of complex data integrity issues using advanced technical query capabilities (e.g., SQL, data analysis tools) and ensure timely resolution.
• Partner with business stakeholders and technology leaders to drive systemic improvements to data quality controls, processes, and policies.
• Develop and maintain reporting mechanisms for data issues, including regular executive dashboards, trending analysis, and progress updates for senior management.
• Ensure proper documentation of issue resolution procedures, analysis outcomes, and knowledge sharing within the team and with other associates.
• Champion data governance initiatives, fostering compliance with regulatory requirements and aligning with bank standards.
• Identify opportunities for process automation and technology enhancements to improve efficiency and reduce recurrence of data-related issues.
• Provide subject matter expertise and guidance to associates on complex technical data queries, data issue escalation, and resolution protocols.
• Support recruiting, onboarding, and professional development efforts within the team to build bench strength and advance technical skills.
• Represent the Data Issue Management function in cross-functional working groups, project teams, and regulatory reviews as needed.

**Required Qualifications** :
• Bachelor’s degree in Business, Information Systems, Computer Science, or related field.

Advanced degree preferred.
• 7+ years’ experience in data management, including extensive knowledge of data mapping, data integration, and database concepts.
• Minimum 5 years of experience in business analysis, data quality management, or a related technical field, including 2+ years of leadership experience.
• Proficiency with SQL and other data querying tools, as well as data visualization and reporting platforms (such as Excel, Power BI, Tableau).
• Demonstrated experience leading teams and managing complex, cross-departmental projects.
• Deep analytical and problem-solving skills, including diagnosing root causes of systemic data issues.
• Strong understanding of data governance frameworks, regulatory standards, and industry best practices.
• Excellent communication and collaboration skills, with the ability to present complex information clearly to associates and senior leadership.

**Preferred Skills** :
• Experience within the financial services industry.
• Familiarity with process automation and workflow improvement initiatives.
• Project management training or certification.
• Experience contributing to or leading data governance councils or working groups.

**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.

Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.

First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

More information is available at www.FirstHorizon.com.

**Benefit Highlights**
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Required Skill Profession

Other General