Enterprise Monitoring Engineer I Billings, MT

Job description

**Enterprise Monitoring Engineer I**

**Epsilon is now part of AMERICAN SYSTEMS!**

We are pleased to announce Epsilon, Inc.

has joined AMERICAN SYSTEMS.

Together, we’re combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for our employees.

Epsilon will operate as a wholly owned subsidiary of AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1, 2026.

We’re committed to a smooth transition and look forward to what we’ll achieve together.

**Read more here:** AMERICAN SYSTEMS Acquires Epsilon, Inc.

(https://www.epsilon-inc.com/epsilon-inc-joins-american-systems/)

**Benefits:**

We offer competitive compensation, comprehensive benefits through a major national carrier, generous PTO, paid holidays, and immediate 401(k) contribution.

Starting January 1st, 2026, you'll gain access to AMERICAN SYSTEMS' benefits package and employee ownership program—details will be shared during your recruiter conversation.

**Compensation:**

The wage range listed represents the potential compensation opportunities for this position.

Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, relevant skills, and qualifications brought to the role.

The initial offer could be any amount within the posted range, reflecting our commitment to fair and competitive compensation.

**Where you’ll work:**

You will be working onsite at WAPA’s Billings, MT location.

**Our Customer’s Mission** :

The Western Area Power Administration (WAPA) is a federal agency under the United States Department of Energy (DOE) that manages and operates high-voltage electric transmission systems across 15 western states.

WAPA's mission is to market and deliver reliable, cost-based, renewable power and transmission services to its customers, while also promoting energy efficiency and environmental sustainability.

WAPA also manages and markets power from 56 federal hydroelectric power plants, which generate clean and renewable energy for 40 million customers.

Epsilon provides comprehensive and high-quality IT support to WAPA in the areas of; Software maintenance and development, Network, Database, and Operations Support/Management, Supervisory Control and Data Acquisition (SCADA), Cyber-Security, Solution Architecture, and Project Management.

**An average day:**

As Enterprise Monitoring Engineer I, you will ensure the performance, availability, and capacity of IT services, and help provide consistent coverage for the IT Operations Center (ITOC) 24x7x365.

This position will be responsible for designing, implementing, and maintaining robust monitoring solutions to ensure the optimal performance and reliability of our systems, services, organization’s data, and networks.

In this position you will:

+ Develop and perform test strategies, maintain monitoring systems, manage system and network performance, and provide technical support when needed.
+ Monitor system performance to ensure smooth and efficient operation utilizing observability platforms such as SolarWinds and Splunk and similar platforms.
+ Analyze and identify potential performance issues in software and hardware systems and implement performance tuning strategies to optimize system performance.
+ Ensure the reliability and stability of systems and networks by proactively identifying and resolving potential issues.
+ Develop and maintain scripts to automate monitoring process and enhance system performance.
+ Collaborate with cross-functional teams to understand monitoring requirements and translate them into technical solutions.
+ Provide advice on system capacity planning and scalability, forecasting future needs based on current usage trends.
+ Document monitoring process, configurations, and procedures to ensure consistency and knowledge sharing.
+ Maintain technical documentation, troubleshooting procedures, and disaster recovery plans.
+ Ensure compliance with cybersecurity best practices.
+ Stay up to date with industry trends and emerging technologies to continuously improve monitoring solutions

**Basic Qualifications:**

+ As a requirement of this position, all candidates must be a U.S. Citizen.

In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
+ Bachelor’s degree in computer science, Engineering, Information Technology, or a related field, or equivalent experience.
+ Proven experience in enterprise monitoring within the energy sector or similar industries.
+ Strong knowledge of IT Service management and the impacts of outages to internal and external services.
+ Strong working knowledge of SolarWinds, SPLUNK, or similar platforms to configure and customize monitoring processes.
+ Strong proficiency in scripting languages.
+ Willingness to work rotating shifts, including nights, weekends, and holidays as needed.

**Preferred Qualifications:**

+ Background in Enterprise Monitoring principles.
+ Basic understanding of computer networks, networking, and cybersecurity principles.
+ Strong analytical, troubleshooting, and communication skills.
+ Ability to work independently and as part of a cross-functional team in a fast-paced operational setting.
+ Interest in automation or Infrastructure as Code (e.g., Ansible, Terraform).

**Other Requirements:**

+ Must be able to pass federal background investigation and obtain a Public Trust.

( _This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust.

Adjudication of the required Security Clearance or Public Trust is determined solely by the government.

If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position._
+ This is a late shift position with some overnight, weekends and holidays, Monday-Friday (3pm-11pm).

**Physical Demands and Working Conditions:**
Listed below are the physical or mental requirements necessary for the job's performance.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

+ Prolonged periods of computer desk work.
+ Dexterity of hands and fingers to operate a computer keyboard and other computer components.
+ Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
+ The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
+ Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
+ Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
+ Maintain a professional emotional response when working with others.
+ Ability to lift up to 25 lbs.
+ Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).


Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

EEO/AA: Disabled/Vets.


Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.


If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .

Required Skill Profession

Other General