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EOS IT Solutions is hiring: Audio Visual Tier II Support Field Technician in Chi Job Opening In Chicago – Now Hiring EOS IT Solutions


Job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The AV Tier 2 Tech or Escalations Technician II supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to a wide array of clients.

This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service.

The AV Escalations Technician II provides Level-2 support.

**THIS POSITION MAY REQUIRE UP TO 65% TRAVEL.

KEY RESPONSIBILITIES:

  • On-site technician with the knowledge and skillset to fix 99% of issues in rooms
  • Configuration of endpoints and infrastructure
  • Preparation of room audits ensuring technology can work at optimum level
  • Performs preventative maintenance to ensure equipment and room is ready for use
  • Responsible for identifying defective/failed equipment and providing solutions
  • Perform on site User Acceptance testing
  • Install software upgrades
  • Provide strong client level support to users, with a predisposition to de-escalate technical fails
  • Perform break fix (user reported incident) tasks within target service level agreements response window
  • Form strong partnerships with local help desk, building facilities, events, executive support, and EA’s of high profile staff
  • White glove technical support for C-suite and high level management
  • Provide VC focused support for high profile events reported network related call escalation issues
  • Maintains up to date knowledge of relevant industry standard hardware as well as proprietary tools
  • 65% Travel to customer sites as required

Must Have Experience with Audio Visual Troubleshooting, maintenance and signal flow to be considered.

ESSENTIAL CRITERIA:

  • Ability to be self-motivated and accountable in a fast-pace, independent environment
  • Ability to think creatively as well as methodically regarding technical issue
  • Technical skills must include a knowledge of Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC and other AV/VC related hardware and signal flow
  • Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required
  • Strong interpersonal, customer service, and conflict resolution skills
  • Willingness to learn and adapt to client culture
  • Ability to work both independently as well as with a team
  • Must have critical thinking and problem solving ability
  • Be flexible and adaptable to change and hours of work, to meet the needs of the customer
  • Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

#IND

Pay Range $62,000 — $82,000 USD
#J-18808-Ljbffr

Required Skill Profession

Electrical And Electronic Equipment Mechanics, Installers, And Repairers


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Key qualifications for EOS IT Solutions is hiring: Audio Visual Tier II Support Field Technician in Chi typically include Electrical And Electronic Equipment Mechanics, Installers, And Repairers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Here are some tips to help you prepare for and ace your EOS IT Solutions is hiring: Audio Visual Tier II Support Field Technician in Chi job interview:

Before the Interview:

Research: Learn about the EOS IT Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your EOS IT Solutions is hiring: Audio Visual Tier II Support Field Technician in Chi interview at EOS IT Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EOS IT Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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