We are seeking a detail-oriented and technically skilled
Application Analyst to support our
Epic Cadence and
Welcome modules.
The ideal candidate will have strong experience in
registration, scheduling , and
reporting , with a solid understanding of healthcare workflows and a commitment to delivering high-quality support to end users.
Key Responsibilities:
- Install and configure new applications, components, and upgrades
- Define go-live and rollout support schedules; assist with field coordination and provide on-site support as needed
- Support users on new applications, modules, and functionality
- Analyze and coordinate necessary application modifications with internal teams or vendors
- Evaluate how new systems, upgrades, or components can best meet user needs
- Interpret end-user requirements and guide them toward optimal solutions
- Assess and refine operational workflows within the system
- Create system specifications based on user requirements
- Develop and execute test plans for new systems, upgrades, and modifications
- Document testing outcomes and ensure system readiness
- Provide ongoing application troubleshooting and support
Required:
- Bachelor's degree or equivalent experience
- Epic certification in Cadence and Prelude is required.
(Welcome certification preferred).
- Demonstrated experience in application builds, go-lives, workflow design, troubleshooting, testing, and support
- Strong reporting experience
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Experience working directly with end users
- Excellent analytical, problem-solving, and communication skills
- Solid understanding of healthcare workflows
- Meeting all requirements for Epic certification is a condition of employment
Preferred:
- Experience with Epic reporting for Cadence and Prelude
- Knowledge of Welcome workflows (front and back end)
- Familiarity with Patient Self-Service tools (e.g., Hello World, Open/Direct Scheduling)
- Experience with Decision Trees
- Experience configuring outpatient and hospital outpatient departments (HOD)
- Epic certification in Welcome