Job Title: Epic ECSM (Epic Client Systems Manager)Position Summary:
The Epic Client Systems Manager (ECSM) is responsible for the design, implementation, configuration, maintenance, and support of Epic Hyperspace and related applications in a Windows-based environment.
The ECSM ensures optimal performance, security, and availability of the Epic client systems used by clinicians and support staff across the organization.
Key Responsibilities:
Epic Hyperspace Deployment:
Configure and manage Epic Hyperspace client settings using Epic tools such as Hyperspace AutoUpdate (HSAU), System Pulse, and the ECSM dashboard.
Client System Management:
Oversee the installation and configuration of Epic client software, including managing Citrix, VMware, and physical workstations or VDI environments.
Performance Monitoring & Troubleshooting:
Monitor performance and resolve issues related to Epic client systems.
Collaborate with application and infrastructure teams for troubleshooting complex issues.
Security & Compliance:
Ensure client systems meet HIPAA and other compliance requirements.
Implement security patches and updates.
Collaboration & Support:
Work closely with Epic Application Analysts, Server/Network teams, and desktop support to maintain seamless operation of Epic systems.
Automation & Scripting:
Develop and maintain PowerShell or other scripts for automation of deployments, configurations, and monitoring tasks.
Documentation:
Create and maintain detailed technical and procedural documentation for Epic client system deployments and support.
This is a remote position.