Event Experience and Set up Manager | Banquets

Job description

Overview


Barton Creek Resort & Spa



Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards.

If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.
Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out.

If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.


Job Description


Omni Hotels & Resorts is seeking anEvent Experience and Set-up Manager| Banquets to join the Barton Creek Resort & Spa!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024.



TheBanquet Event Experience and Set-up Managerisresponsible for the overall efficiency of Event Logistics and provides direct oversight to the set-up team.




Responsibilities


+ Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.



+ Directs and organizes the houseperson supervisors, focusing on making sure the supervisors are on task and all sets are done to standard.



+ Responsible for training Houseperson Supervisors and Houseperson, ensuring everyone knows and upholds standards.



+ Directly responsible for the daily supervision of the banquet housepersons.



+ Inspects each function room prior to, and during breaks to ensure that all requirements reflected on the daily worksheets are met.



+ Responsible for payroll, recognition, discipline, labor management, and general management of the department.



+ Greets customer during the event phase and is present during the event.

Must be able to work with Event Operations team for the execution of details.



+ Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.



+ Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).



+ Participates in customer site inspections and assists with the sales process as necessary.



+ Performs other duties as assigned to meet business needs.



+ Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.



+ Delivers excellent customer service throughout the customer experience and encourages the same from other employees.



+ Makes presence known to customer at all times during this process.



+ Responds to and handles guest problems and complaints.



+ Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.



+ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.



+ Interacts with guests to obtain feedback on product quality and service levels.



+ Ensures hourly employees understand expectations and parameters for event activities.



+ Participates in formal pre- and post-event meetings as required to review/communicate group needs and feedback.



+ Respond to last-minute requests and communicate changes to appropriate departments.



+ Must follow all details as described on Banquet Event Orders (BEO’s).



+ Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided and noted on BEO.



+ Reviews daily worksheet and assigns specific duties to each banquet Houseperson.



+ Uniformity among all set-ups in accordance.



+ Ensures that cleanliness and order of all storage and back of house areas is to ensure a productive, safe and energy conserving work environment.



+ Ensures the proper use and storage of all Convention Services equipment.

Establish preventative maintenance schedules for same equipment.



+ Responsible for adhering to hotel policies and procedures, and upholding team adherence to all safety-related associate trainings.



+ Provides, in conjunction with the Director of Banquets, the necessary training for each banquet houseperson - follows through to ensure that all houseperson consistently maintain high-quality standards.



+ Ensures that all unused rooms are set to department’s standards.



+ Attend department meetings and other company required trainings.



+ Complete other duties as assigned by management .




Qualifications


+ 2+ years' experience in a banquet leadership role in a high volume, upscale Hotel.



+ Must have exceptional guest service skills.



+ High School Diploma required.



+ Must be willing to work a flexible schedule, including weekends, holidays and evenings.



+ Must have excellent interpersonal and communication skills.



+ Must have a strong attention to detail, be able to make quick decisions and possess good judgment

+ Ability to multitask and portray a friendly demeanor in a fast-paced environment.



+ Must consistently demonstrate a teamwork-oriented and positive attitude.



+ Must be able to walk, sit, stoop, kneel, crouch, crawl, and use hands and arms.



+ Must be able to push, pull, stoop, bend and lift items of significant weight.



Omni Hotels & Resorts is an equal opportunity employer - vets/disability.

The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) .If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .














Job LocationsUS-TX-Austin
Posted Date3 weeks ago(10/3/2025 6:36 PM)

Requisition ID 2025-128156

# of Openings 1

Category (Portal Searching) Banquets

Required Skill Profession

Other General