Event Technology Internship Columbus, OH

Job description

Position Overview

The Event Technology Intern will assist in the set-up and operation of large- and small-scale audiovisual system for live events while ensuring the utmost client satisfaction.

This role will learn work in the field providing technical and sales support, or as a corporate professional at one of the offices.

This position will report into field or corporate management.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.

• Maintains a positive relationship with all clients through effective communication.

• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

• Monitors events and checks in on customers throughout the events' duration.

• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

• Interacts with other staff and outside vendors for equipment.

• Increases revenue by utilizing floor up-selling techniques.

• Works with clients to finalize invoices.

• Completes order entries in Navigator, as needed.

Job Qualifications

• Currently pursuing a BA/BS Degree; preference in Hospitality, Business, Media Production, Radio/TV/Film, or related field

• 0-6 months of field audio-visual or customer service experience

• Technical aptitude demonstrated through interest and exposure to new technology

• Ability to work at a hotel location within the major metro market you are applying for (our hotels can cover the city to the suburbs)

• Must be able to lift 50 lbs

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The frequency options are: Continuously, Frequently, Occasionally, and Never.

Physical Activities

• Sitting: 2-3 Hours

• Standing: 4-5 Hours

• Walking: 4-5 Hours

• Stooping: 2-3 Hours

• Crawling: 2-3 Hours

• Kneeling: 2-3 Hours

• Bending: 2-3 Hours

• Reaching (above your head): 2-3 Hours

• Climbing: 0-1 Hours

• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs*: Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs: Occasionally

• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs*: Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs: Occasionally

• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously

• Distance Vision: Continuously

• Color Vision: Frequently

• Peripheral Vision: Occasionally

• Depth Perception: Frequently

• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Continuously

• 16 - 50 lbs*: Frequently

• 51 - 100 lbs*: Frequently

• Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.

The working conditions will vary between moderately quiet to noisy volumes.

Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations.

Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

AND/OR

Office

Work is performed primarily in an office environment.

Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range: $15.09 - $18.49

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location.

Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise.

In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families.

Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.

Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Required Skill Profession

Other General