Executive IT Support Engineer

Job Title: Executive IT Support Engineer

Location: NYC, NY - Onsite from day

Duration: - Months



References are mandatory for this role for the past or companies.







• Proficient in handling CxO users / VIP's and VVIP users.



• Experience in coordination with people both within IT Teams & rd Party contractors.





PURPOSE OF ROLE:

This role is responsible for the day-to-day governance of an area of support in Americas supporting over + users across spread across Canada, USA & LATAM region.

The candidate needs to have a balance between hands on involvement in the BAU support, project management & vendor relations.





KEY ACCOUNTABILITIES:

This position is responsible for governance, implementation and support of IT related activities in the company.

Responsibilities include:

• Office based users and related Technology needs, inclusive of Smartphones & Video Conferencing Support.



• Troubleshoot basic configuration & relevant applications on Windows Laptops & Apple devices.



• Understanding of Servers, networks & other back- office hardware and software.



• Co-ordinate with vendors and ensure SLAs are adhered to.



• Project management a per business needs, support and infrastructure related projects.



• Acts as Primary contact for the whole of Americas Region.



• Coordinate with global IT teams on requests on daily basis.



• Advise and bring in ideas for improvements & analysis for multiuser rollouts of global and

• regional software applications including hardware.



• Maintain IT Knowledge base as per required protocols to overcome known issues.



• Administration of assets (HW & SW).



• Providing IT Services & Support for attendees in office or offsite events.





Working Conditions:

• AM - PM (might have to do overtime or maintain shifts depending on business requirements)

• Might have to work on holidays depending on business requirement with sufficient notice.



• Might have to travel as per business requirements.










Prashant Singh
Sr. Account Manager - Enterprise Business
NetSource Inc.


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