Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Executive Technical Support Analyst II.
United States Jobs Expertini

Urgent! Executive Technical Support Analyst II Job Opening In Madison – Now Hiring Exact Sciences

Executive Technical Support Analyst II



Job description

Position Overview

The Executive Technical Support Analyst II is responsible for providing technical on-site and remote support to the Executive Leadership Team and their Executive Assistants under moderate supervision.

The role emphasizes strong customer service, technical troubleshooting, and collaborative support of executive technology needs.

The ideal candidate demonstrates solid problem-solving skills, communicates effectively, and is eager to continue developing expertise in executive-level IT support.

This is an onsite position locate in Madison, WI.

Essential Duties

Include, but are not limited to, the following:

  • Provide responsive technical support to Executives and their assistants, escalating complex issues when necessary.
  • Support problem solving, listening, and high-quality customer service in addressing IT needs.
  • Assist with executive technology requests, including computer, mobile device, and software support.
  • Support home office and meeting room setups, including networking, AV, and conferencing tools.
  • Work with Executive Assistants and IT teams to coordinate support for travel and offsite events.
  • Provide A/V support for Executive meetings, including presentation setup and video conferencing.
  • Assist with deployments of new technology as directed, ensuring minimal disruption.
  • Collaborate with IT functional groups and escalate issues appropriately for resolution.
  • Maintain confidentiality and privacy in all dealings with Executives and their data.
  • Assist with coordination of vendors and external service providers as needed.
  • Maintain professional demeanor, attire, and availability during work hours.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Maintain regular and reliable attendance.
  • Ability to act with an inclusion mindset and model these behaviors for the organization.
  • Ability to perform duties after hours on an on-call basis.
  • Ability to work designated schedule, including occasional nights, weekends, or overtime.
  • Ability and means to travel between local company locations and occasional overnight trips (up to 5%).
  • Ability to lift up to 25 pounds and support both seated and standing work as required.
  • Minimum Qualifications

  • Associate’s degree in Information Technology or related field; or High School Diploma/GED and 2+ years of IT support experience.
  • 2+ years of IT experience.
  • Strong verbal and written communication skills.
  • Proficiency with Windows, MacOS, iOS, and Zoom videoconferencing in a business environment.
  • Experience supporting Microsoft Outlook, including calendars and delegation.
  • Experience with Microsoft 365 applications and Windows troubleshooting.
  • Familiarity with Active Directory tasks such as password resets and account management.
  • Ability to maintain composure in challenging situations and provide professional customer service.
  • Authorization to work in the United States without sponsorship.
  • Preferred Qualifications

  • Experience directly supporting senior leaders or executive-level staff in a corporate environment.
  • Experience with Entra or similar identity management tools.
  • Experience with ServiceNow or other IT Service Management tools.
  • Working knowledge of Audio/Video technologies and conferencing platforms.
  • Apple or Microsoft technical certifications (preferred, not required).
  • ITIL or HDI training or certification.
  • Experience supporting remote or hybrid employees.
  • #LI-RS1

    Salary Range:

    $45,000.00 - $72,000.00The annual base salary shown is for this position located in US - WI - Madison on a full-time basis.

    In addition, this position is bonus eligible.

    Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Executive Technical Potential: Insight & Career Growth Guide


    • Real-time Executive Technical Jobs Trends in Madison, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Executive Technical in Madison, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 49649 jobs in United States and 271 jobs in Madison. This comprehensive analysis highlights market share and opportunities for professionals in Executive Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Executive Technical Support Analyst II Job?

      Great news! is currently hiring and seeking a Executive Technical Support Analyst II to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Exact Sciences adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Executive Technical Support Analyst II Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Madison. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Executive Technical Support Analyst II?

      Key qualifications for Executive Technical Support Analyst II typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Executive Technical Support Analyst II?

      To improve your chances of getting hired for Executive Technical Support Analyst II, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Executive Technical Support Analyst II Job Success
      Exact Sciences interview tips for Executive Technical Support Analyst II

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Exact Sciences's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Executive Technical Support Analyst II interview at Exact Sciences, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Exact Sciences's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Executive Technical Support Analyst II Positions

      Setting up job alerts for Executive Technical Support Analyst II is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!