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Urgent! Experienced Service BDC Representative Job Opening In Conroe – Now Hiring Gullo Auto
About Us
At Gullo Toyota, part of the Gullo Automotive Group, we’ve built our reputation on delivering excellent customer service to the Conroe community and beyond.
We’re seeking an experienced Service BDC Representative to join our Business Development Center.
As the first point of contact for many of our service customers, you’ll play a vital role in scheduling appointments, building relationships, and supporting the success of our service department.
Role Responsibilities
Answer inbound calls in a professional manner, build rapport with new and existing customers, and assist with scheduling service appointments
Make outbound calls to confirm appointments, follow up on no-shows, and contact customers with open recalls or declined services
Attract and retain clients by answering service-related questions via phone, text, email, and internet inquiries, ensuring timely follow-up
Respond promptly and professionally to customer inquiries across phone, text, and email
Achieve a daily goal of 85+ outbound calls and 5+ outbound appointments scheduled
Send reminders and follow-ups by phone, text, or email for upcoming service visits
Accurately document all customer interactions in CRM/CDK systems
Support service advisors by routing calls, transferring information, or escalating customer concerns
Work from assigned customer lists to drive retention and increase appointment volume
Direct customers to product information resources, including those available online
Contribute to achieving high scores for the manufacturer’s Customer Satisfaction Index (CSI)
Meet and exceed departmental TLE, monthly, and quarterly goals
Role Qualifications
Prior BDC, call center, or customer service experience (automotive preferred but not required)
Strong phone presence with excellent verbal and written communication skills
Ability to multitask, stay organized, and thrive in a fast-paced environment
Team-oriented with a professional, positive attitude and self-motivated
Dependable, detail-focused, and driven to meet goals
Comfortable working with scripts, performance metrics, and computer systems
Bilingual (English/Spanish) is a plus but not required
Benefits
Competitive hourly pay plus performance-based bonuses
Medical, dental, and vision insurance
401(k) retirement savings plan
Paid vacation, holidays, and sick leave
Ongoing training and career growth opportunities
Schedule
Full-time, including some Saturdays (closed Sundays)
About Gullo Automotive Group
Founded in 1955 by Tony Gullo Sr., the Gullo family of dealerships — Gullo Toyota, Gullo Mazda, and Gullo Ford — have proudly served Montgomery County and Conroe for decades.
We remain a family-owned, community-focused organization and are always looking for talented individuals to join our team.
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Unlock Your Experienced Service Potential: Insight & Career Growth Guide
Real-time Experienced Service Jobs Trends in Conroe, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Experienced Service in Conroe, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 132003 jobs in United States and 58 jobs in Conroe. This comprehensive analysis highlights market share and opportunities for professionals in Experienced Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Gullo Auto is currently hiring and seeking a Experienced Service BDC Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Experienced Service BDC Representative Jobs Conroe.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Gullo Auto adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Experienced Service BDC Representative Jobs United States varies, but the pay scale is rated "Standard" in Conroe. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Experienced Service BDC Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Experienced Service BDC Representative interview at Gullo Auto, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Gullo Auto's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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