Facilities Operations Manager

Job description

Program: Business Services

Location: 400 West Ave

Position: Facilities Operations Manager

Hours: 40/hrs.

52 wks.



Salary Range: $55,140 - $88,233

Salary Grade: 7

Summary of Responsibilities:

Under the direction of the BSO Department Director, the Facility Operations Manager’s role is to assist in the management of Agency’s janitorial and facility maintenance operations and monitoring adherence and compliance to prescribed safety mandates and procedures, this position coordinates and performs a variety of duties and skilled activities related to facilities management, renovations, and safety.

Duties of the Facilities Operations Manager focus upon custodial maintenance, facility maintenance, construction, and safety activities associated with all Agency facilities; as well as assigned during Agency sponsored events.



Qualifications and Education and Experience:

Education: Associate degree preferred in Facilities and Construction Management, Custodial Maintenance, or related Discipline.

Must possess current and valid credentials including Occupational Safety &Health Administration (OSHA) certification training.

Stationary Engineering license and HVAC Certifications are preferred.

An equivalent combination of education (H.S. Diploma and equivalent is required); certifications, and or experience will be considered.

Must be willing to obtain and maintain current, recommended approved coursework and training and certifications which provide the required knowledge, skills, and experience to perform or enhance the job duties.



Experience: Minimum of five (5) years of work experience required in all phases of facility and building management, custodial Maintenance, repair, or construction management including: HVAC, electrical, plumbing, heating, carpentry, etc.

work, and general facilities management and building trades.

Direct experience conducting facility and building inspections, procurement and inventory management activities is preferred.



A minimum of two (2) years’ experience in a management and supervisory leadership role is required.

Manager must be able to maintain a high level of confidentiality for all items of a sensitive nature.

Must possess excellent organizational and planning skills; an attentiveness to details; strong administrative; negotiations; and analytical skills.



Requires good evaluative and problem-solving skills.

Requires the ability to handle multiple tasks with tact and diplomacy; and manage multiple priorities, with fixed deadlines.

Must be able to recommend, interpret, and assist in reinforcing policies, procedures, compliances, and risk-management strategies; and directing corrective action plans.



Must have the ability to analyze situations and issues and apply practical knowledge and judgement in coordinating staff in adopting an effective course of action.

Experience conducting staff training and providing informational updates and communications is required.



Requires strong assessment, project oversight, and planning skills in regard to coordinating facility work tasks based on work orders, job specifications, and facility compliance standards and codes.

Must have ability to review and assess work scopes, technical journals and manuals, and other materials pertaining to facility maintenance, equipment, repairs, etc.; and to determine work logistics and needs.

Requires ability to assist in costs analysis, scheduling, and inspections; respond to inquiries; and address issues related to facility updates, work status, logistics, and tasks completions.



Requires an extensive knowledge of advanced practices, techniques, terms, used in the facility maintenance, construction, and repair trades.

Must be able to read, write, comprehend contract documents and specifications, present work orders, project scopes, blueprints, schematics, etc.

and anticipate inspection standards.



Requires the ability to assess substandard conditions in facilities; and provide accurate assessment reports and findings.

Must demonstrate and confirm required competency levels in areas including plumbing, electrical, heating, carpentry, mechanical facility inspection, and or other specialty areas for projects.

Ability to work with high pressure boilers and maintenance, cooling towers, water sources, heat pumps, roof top units, etc.

is strongly preferred.



Must have an advanced knowledge of the operational characteristics and maintenance of materials and equipment and tools used in facility repair and construction trades including purchasing, receiving, issuance, proper storage, and handling, etc.

Requires the ability to identify, recommend, and purchase materials and equipment; ability to develop bid specifications, evaluate contractor bids and participate in the Agency bidding process.

The ability to develop relationships with related area vendors and suppliers is useful.



Should possess good financial acumen and knowledge of basic math and accounting principles and Experience in developing and managing budgets’ managing inventory and equipment levels, is strongly preferred.

Requires a strong knowledge of safety consciousness and risk management activities, including lead safety work procedures.

Must be familiar with OSHA and National Institute for Occupational Safety & Health regulations, terminology and products related to standards and public safety.

Requires experience in monitoring and maintaining safety practices, hazard control, and healthy working conditions.



Must have strong knowledge of federal and state building, zoning, safety, and fire, occupancy, and maintenance codes.

Should be familiar with municipal ordinances and regulations pertinent to facilities planning, design, construction, and maintenance.

Requires knowledge of quality assurance strategies used in conducting facility audits and inspections for compliance, identifying violations, efficiency, modifications, etc.

Good interpersonal and customer service skills: and an enthusiasm, sensitivity, and respect for all consumers is essential.



Experience working with diverse individuals and groups from diverse backgrounds, in a variety of settings is required.

Must have experience engaging individuals at all organizational and business levels, both internal and external.

Requires good communication skills, oral & written; and experience in preparing and disseminating information, procedures and related communications pertaining to facility maintenance, standards, safety, etc.

Requires ability to provide technical assistance, share directives and train staff in assigned areas and tasks; and requires ability to help educate all key stakeholders on Dept.

focus, trends, resources, project plans, etc.

Must be able to work independently as well as a member of a work team.



Working knowledge of Microsoft Office Applications is required including Word and Outlook; and some experience managing data base systems, data collection, and data entry.

Experience in maintaining electronic & paper records and files and documentation; preparing reports, forms, spreadsheets; and related communications, is required.



Bi-lingual skills are a plus: ability to speak, read, and write in the Spanish language is preferred.



Requires the physical health and physical capability to work in the field and an office setting.

Must have the ability to work scheduled hours; with physical presence and attendance at work locations being essential.

Requires the flexibility to work over-time and varying hours, on-call, and alternate shifts if necessary and emergencies.



Must pass a health physical exam and random drug and alcohol screenings.

Requires a valid NYS Driver’s License, and access to reliable transportation daily.

Requires ability to pass physical exam and State Central Registry Clearance; and ability to pass a pre-employment drug test.



Certain positions of ABC Depts.

may be required to receive and maintain a full clearance from the Justice Center of New York and the Office of Children and Family Services that allows them unsupervised contact with children.

Any prospective or current employee who has an indication of child abuse maltreatment or neglect, or who cannot be left unsupervised with children, may not be hired, or retained.







Please Forward Resumes and Applications to:

Human Resources Department

Action for a Better Community, Inc.



400 West Ave

Rochester, New York 14611

Email: hrdept@abcinfo.org

(585) 325-5116

Deadline for Resumes and Applications : Open Until Filled Posted 05/18/23

Y - Internal Posting Y - External Posting

Required Skill Profession

Other General