Facility Operations Center Technical Team Lead, ADC InfraOps FOC

Job description

At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build.

We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

The Data Center Infrastructure Operations Organization is looking for an individual with proven skills to help support our Facility Operations Center.

The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure.

This team ensures that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The Technical Team Lead (TTL) is responsible for ensuring that the FOC team is operating at peak efficiency.

This involves the following; auditing/refining day to day processes and event response, conducting data center infrastructure training and drills, providing on-call event support, analyzing data and alarms, writing reports, and conducting assessments.

The TTL serves as a FOC expert technical resource in data center critical infrastructure, operations, and controls systems for various data center designs.


The TTL will be responsible for managing small-to-medium impacting projects from conception to completion.

These projects involve large amounts of independent work as well as collaboration with external support groups including engineering and automation teams.



The TTL directs, trains, and supports FOC engineers in their role of providing 24/7 monitoring and alarm notification.

In support of this, building and implementation of site/equipment-specific training exercises is expected.

These exercises include but are not limited to: Electrical Power Monitoring System (EPMS), Building Management Systems (BMS), controls monitoring equipment, stand-by diesel generators, transformers, switchgear, breakers, Uninterruptable Power Supply (UPS), Power Distribution Units (PDUs), Air Handler Units (AHUs), chillers, cooling towers, and Variable Frequency Drives (VFDs).



The ideal candidate will be responsible for providing assistance and support to the onsite operations teams and be a force multiplier in the FOC.

The position will help ensure overall availability and reliability to meet or exceed defined service level agreements.

If you are passionate about the customer experience, you think and act globally, and you want to contribute to the operational excellence of Amazon Data Centers; then this may be the place for you!

This position requires that the candidate selected be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility.

The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.


Key job responsibilities
- Oversee the day-to-day use and operation of our data center systems monitoring platform.


- Understand the scope, impact, and expected alarms of planned work at the data centers.


- Operate independently with limited direct management.
- Act as an escalation point for FOC engineers and participate in an on-call rotation.
- Perform alarm analysis and trending during planned and unplanned activities.
- Complete audits on planned and emergency work.


- Provide consistent training and guidance to FOC engineers.


- Refine existing processes and create new standard processes for FOC engineers and Team Leads.


- Communicate complex technical information to a non-technical audience.


- Routinely analyze alarms and work with partner teams to identify efficiencies and patterns.


- Drive projects with moderate complexity.


- Responsible for conducting drills that are region, building, or design specific and identify team/individual growth opportunities.


- Establish performance benchmarks and conduct audits to drive effectiveness.
- Subject matter expert for data center infrastructure.


- Work outside normal business hours to support the 24/7 operation of the FOC.


- Some travel required.



About the team
The Facility Operations Center (FOC) is a singular support team which proactively monitor the life-safety systems and the infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, Catcher, switchgear, breakers, PDUs, and ATSs) that provides power and cooling to the platform on a 24x7x365 basis.

We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment.

Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID).

Additionally, the FOC serves as a communications hub during both standard and emergency operations.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.

In other words, we’re the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.



You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.



Here at AWS, it’s in our nature to learn and be curious.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
- 3+ years of technical support experience, or Bachelor's degree in engineering or equivalent
- 3+ years with electrical, mechanical, and controls systems and experience documenting technical customer issues

PREFERRED QUALIFICATIONS

- Strong verbal and written communication skills
- Strong leadership and organizational skills
- Proven self-starter
- Experience troubleshooting and debugging technical systems
- 3+ years of customer service experience and 3+ years of Microsoft Office products and applications experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Required Skill Profession

Operations Specialties Managers