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Field Desktop Support L2 Job Opening In Portland – Now Hiring Tata Consultancy Services


Job description

⦁Ability to work within multiple sites.

This includes the ability to travel to different sites as necessary or required by the customer.

⦁Physically fit to walk through large areas.

⦁Ability to work after hours and weekends if necessary or required by the customer.

⦁Knowledge using ServiceNow as the ticketing tool.

⦁Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.

⦁Analyze, resolve, respond to, and document end user inquiries.

⦁Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools.

⦁Troubleshoot operating system issue.

connection issues with LAN/WAN.

⦁Update tickets with accurate and timely records of work performed, and resolution detail ⦁Maintain and contribute to a knowledge base.

⦁Coordinate hardware warranty repair.

⦁Perform inventory management activities as required in coordination with asset management and other Corporate groups.

⦁Escalate to 3rd party vendors when necessary ⦁Responsible for raising and coordinating problem management issues ⦁Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.

⦁Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.

⦁In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in a specific technology.

⦁Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specialize in different products and categories.

⦁Receives instructions from certified technicians and project managers to troubleshoot advanced issues.

⦁Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.

⦁Primary responsibility to manage End User related incidents and requests.

⦁Go to person for all plant IT related requests (Password resets, access etc.

specific to plants).

⦁Handles all User related IT requests (IMAC, Break fix, Refresh .

⦁Responsible for managing IT Assets, Inventory and Stock Room management.

⦁Responsible for Asset tagging, Inventory update in C MDB.

⦁Handheld scanners/High-jump scanners config and support.

⦁Responsible for Preventive maintenance checks on all handhelds (scanners etc).

⦁Radio configuration & support.

⦁Shipping and Receiving assets requiring repair from OEM (Scanners, Handhelds, ⦁Responsible for in scope Production devices installation, reset, adding to network nal systems, Handhelds ⦁Thin client configuration and support, Apps on iPads.

⦁Responsible for Printer Coordination Services and single point of contact to handle.

⦁L1 Printer issues, requirement to have AS400 knowledge to handle production printers.

⦁Provide Touch Support / Smart hands Support to verify functionality or testing ⦁Monitors PRTG tool for plant network devices.

⦁Coordinate with the Critical facilities team for Power related work.

⦁Coordinate with 3rd Party vendors for installation/ fixtures for non-IT request (Henderson, OneNeck , C&W .

⦁Vendor escort or co ordination (mostly for network cab work, data center work, - (., ATT, OEMs).

⦁Act as backup for locations where L3 presence is limited and there is a need for backup during production additions or OOO situations.

⦁Elevated skill set up to L2.5 to provide backup support for L3 resources as needed

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Field Desktop Potential: Insight & Career Growth Guide


Real-time Field Desktop Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Field Desktop in Portland, United States, highlighting market share and opportunities for professionals in Field Desktop roles.

33656 Jobs in United States
33656
139 Jobs in Portland
139
Download Field Desktop Jobs Trends in Portland and United States

Are You Looking for Field Desktop Support L2 Job?

Great news! is currently hiring and seeking a Field Desktop Support L2 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tata Consultancy Services adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Field Desktop Support L2 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Portland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Field Desktop Support L2?

Key qualifications for Field Desktop Support L2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Field Desktop Support L2?

To improve your chances of getting hired for Field Desktop Support L2, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Field Desktop Support L2 Job Success

Tata Consultancy Services interview tips for Field Desktop Support L2

Here are some tips to help you prepare for and ace your Field Desktop Support L2 job interview:

Before the Interview:

Research: Learn about the Tata Consultancy Services's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Field Desktop Support L2 interview at Tata Consultancy Services, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tata Consultancy Services's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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