Job Description
and Key Responsibilities:Candidate must be located within commuting distance of Richardson Tx, Raleigh NC or be willing to relocate to the area.Rotational shift hours (8.00am to 7.00pm EST) and 6 day/week coverage including Saturday are mandatory (Rostering will be done 40Hrs/week).Excellent interpersonal and communication skills.
Maintain a high level of communication with internal teams and customers to improve processes to enhance efficiency and customer satisfaction.Strong problem-solving abilities and attention to details.Ability to work in a fast-paced, dynamic environment and manage multiple projects.Document all issues, troubleshooting steps, and resolutions in the ticketing system.Monitor network-related incidents and outages, keeping end-users informed of progress and resolution.Contribute to knowledge base documentation for common network problems and solutions.Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives.Qualifications: -Education: High school diploma or equivalent required; associate’s or bachelor’s degree in IT, Computer Science, Networking, or related field preferred.Certifications (nice to have): CompTIA Network+, CCNA, or ITIL Foundation.Not open to Sponsorship.
The job entails sitting as well as working at a computer for extended periods of time.
Should be able to communicate by telephone, email, or face to face.EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.