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Urgent! Field Service Engineer Job Opening In Auburn – Now Hiring Cypress HCM



Job description

Senior Field Service EngineerThis exciting role will be responsible for ensuring the customers' processing and packaging machinery operate at peak performance and serve as a technical expert.A solid understanding of industrial automation and packaging equipmentand troubleshooting skills will be needed to be successful in this role.They are headquartered in the Auburn, WA area.

The company specializes in providing packaging innovation at every level of the customer’s operation.

If you are an individual who loves to work out in the field with a variety of industries, equipment, and customers, this role could be for you!Responsibilities:

  • Needs a proactive, positive attitude and involves regular travel (50-70% of the time) to various customer sites across the Pacific Northwest
  • The position consists of Industrial Equipment servicing and troubleshooting, about 80% of the time, and Industrial Automation equipment integration andinstallation, about 20% of the time.
  • Travel to customer locations on service calls; interact with customers to troubleshoot, maintain, and repair their equipment.

    (Disassembly and reassembly of machinery, overhaul gearboxes, replace bearings, replace sensors, etc.)
  • Read and interpret mechanical assembly drawings, layout drawings, electrical schematics, and bills of materials
  • Perform preventative maintenance activities on customer equipment
  • Fix-break troubleshooting on down equipment.

    (Replacement of critical parts, PCBs, Timing belts, conveyor motors, etc.)
  • Interpret electrical schematics to repair electrical componentry or wiring
  • Identify potential machine failures and problems that may impact customer equipment
  • Work with the scheduling team to identify the proper amount of time required for service calls
  • Complete relevant service reports and logging of hours, components, etc., used during service calls
  • Ensure overall customer satisfaction through excellent customer service and communication
  • Machinery integration and installation activities 
  • Assist in technical activities with suppliers & engineering team
  • Participate in Factory Acceptance Testing and installation of new equipment as needed
  • Provide technical recommendations on projects
  • Qualifications:
  • Available to travel either by car or by air (50-70% of the time) within the Pacific Northwest area as required by job, including overnight visits at various times.
  • Ability to work on-site in Auburn for shop work when needed.
  • High school diploma or GED required.
  • Two-year technical or trade school degree.

    A degree in Electronics, Engineering, Electrical, or equivalent is preferred.
  • 5-10+ years of industrial mechanical and electrical maintenance experience is required.
  • 5,000 hours of experience refurbishing, repairing, and troubleshooting manufacturing, processing, or packaging equipment is preferred.
  • Technical certifications (Electrical, robotics, specific machine maintenance) are preferred.
  • Strong aptitude and understanding for troubleshooting mechanical and electrical systems and processes
  • Knowledge and experience with packaging equipment and materials
  • Ability to complete all responsibilities in a timely and professional manner while maintaining quality
  • Excellent problem-solving skills for complex systems; able to analyze, research, and gauge when making decisions
  • Effective written and oral communication skills at all levels of the organization and with customers
  • Demonstrates ability and willingness to learn; owns mistakes and seeks to increase knowledge
  • Salary Range:
  • $80,000-105,000 depending on experience.

  • Required Skill Profession

    Other Installation, Maintenance, And Repair Occupations



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      Unlock Your Field Service Potential: Insight & Career Growth Guide


    • Real-time Field Service Jobs Trends in Auburn, United States (Graphical Representation)

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cypress HCM adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
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      • 2. Loyalty
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      • 7. Obeying United States laws and regulations
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    • Interview Tips for Field Service Engineer Job Success
      Cypress HCM interview tips for Field Service Engineer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
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      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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