Field Service Engineer II

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.



The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms.

This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international.

Identifies, analyzes and repairs hardware, firmware, network and other issues.

Schedules part replacements and maintenance with customers as needed.

Relies on experience and judgment to accomplish goals and ensure customer satisfaction.

Reports to San Jose Field Service Manager.



Responsibilities:

+ Primary contact for all hardware related issues

+ Planning and Installation of new equipment at customer sites

+ Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate

+ Document all work processes as required

+ Establish a strong supportive relationship with customers

+ Inventory control

+ Work with Field Service team and other Cadence groups to improve processes and procedures


Position Requirements:

+ Good written and verbal English communication skills

+ Bachelor’s degree in a technical or related field

+ Previous experience as Linux/Unix administrator preferred

+ Familiarity with Linux Shell Skills (use grep, sed, awk, find, etc)

+ Experience with server scripting tools including perl/bash/sh/tcsh/csh or some combination desired

+ Deeply familiar with networking including installation/configuration of routers, switches and firewalls.



+ Proficient with troubleshooting network issues tools

+ Strong hardware and software troubleshooting skills

+ Strong documentation skills

+ Willingness to travel frequently both domestically and internationally including for short notice emergency service events

+ Current passport is required with no travel limitations

+ Must be able to lift 50 lbs


Full training will be provided, however any experience in the following areas would be advantageous:

+ Debugging and repair in a board/system level environment.



+ Familiarity with liquid cooled systems and associated repairs

+ Experience with Field Service DB SW such as Xfracas, Salesforce, Servicemax

We’re doing work that matters.

Help us solve what others can’t.



Additional Jobs (https://cadence.wd1.myworkdayjobs.com/addl_jobs)


Equal Employment Opportunity Policy:

Cadence is committed to equal employment opportunity throughout all levels of the organization.

+ Read the policy(opens in a new tab) (https://www.cadence.com/content/dam/cadence-www/global/en_US/documents/company/careers/equal-employment-opportunity-policy.pdf)

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Cadence plays a critical role in creating the technologies that modern life depends on.

We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.


Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For.


 Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.



Cadence is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.



Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.

Required Skill Profession

Other General