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Urgent! Field Service Engineer Job Opening In Parsippany – Now Hiring ATS Automation
ATS Company: IWK
Requisition ID: 11801
Location:
Parsippany, NJ, US, 7054
Date: Oct 1, 2025
Field Service Engineer
Location: REMOTE
Travel Requirement: Up to 80%
Salary Range: $38.00 - $48.00 per hour
IWK is a market-leading global supplier of tube filling machines, cartoning machines, and integrated packaging lines serving the Pharmaceutical, Oral Care, and Cosmetic industries.
With headquarters and primary manufacturing in Stutensee, Germany, and additional facilities in Bangkok, Thailand, our North American Sales & Service division is based in Parsippany, NJ.
We are known for precision engineering, innovation, and exceptional customer support.
As aField Service Engineer, you will be the face of IWK at customer sites, delivering expert service, installation, commissioning, and troubleshooting of our advanced packaging equipment.
Your work ensures optimal equipment performance, minimal downtime, and high customer satisfaction.
KEY RESPONSIBILITIES:
+ Install, start up, maintain, and repair IWK equipment on-site, with full documentation.
+ Diagnose mechanical, electrical, and control system issues; provide detailed service reports and corrective actions.
+ Optimize equipment performance through fine-tuning and process adjustments.
+ Collaborate with engineering teams to share field data and drive product improvements.
+ Serve as the primary technical representative, maintaining professional communication and customer relationships.
+ Investigate complaints, identify root causes, and recommend solutions.
+ Train customers on equipment operation, preventive maintenance, and troubleshooting.
+ Plan and execute daily work schedules efficiently.
QUALIFICATIONS:
Education & Experience
+ Associate’s degree in Electro-Mechanical Technology, Mechatronics, Factory Automation, or related field preferred.
+ Minimum 5 years of hands-on experience in mechanical/electrical environments, ideally with automated or packaging equipment.
+ Military veterans with equivalent technical training and field experience are strongly encouraged to apply.
Technical Skills
+ Proven expertise in servicing automated equipment (mechanical, electrical, controls).
+ Experience with Schneider Electric control systems and function block programming is highly desirable.
+ Basic understanding of PLC logic and HMI interfaces.
+ Ability to read electrical schematics, mechanical drawings, and pneumatic diagrams.
+ Familiarity with remote troubleshooting tools (e.g., TeamViewer, NetSupport Manager).
Professional Skills
+ Strong English communication skills (written and verbal).
+ Proficient in Microsoft Office Suite.
+ Comfortable working remotely via VPN, intranet, and cloud-based tools.
+ Excellent interpersonal skills and customer-focused mindset.
+ Ability to work independently and manage multiple assignments.
Travel Requirements
+ Valid passport and driver’s license required.
+ Willing and able to travel up to 80%, including international assignments.
Why Join IWK?
+ Work with cutting-edge technology in a global organization.
+ Be part of a team that values innovation, precision, and customer satisfaction.
+ Opportunities for international travel and professional growth.
+ Competitive compensation and benefits.
Ready to make an impact?
Apply now and become a key player in delivering world-class packaging solutions to leading global brands.
Take your place among the best in the business, and grow your career with IWK Packaging.
Join an environment where a passion for innovation combines with an uncompromised commitment to quality.
Join the Winning Team at IWK Packaging, an ATS Automation company, a great place to automate your future!
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Unlock Your Field Service Potential: Insight & Career Growth Guide
Real-time Field Service Jobs Trends in Parsippany, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Field Service in Parsippany, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 243809 jobs in United States and 60 jobs in Parsippany. This comprehensive analysis highlights market share and opportunities for professionals in Field Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ATS Automation is currently hiring and seeking a Field Service Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Field Service Engineer Jobs Parsippany.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ATS Automation adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Field Service Engineer Jobs United States varies, but the pay scale is rated "Standard" in Parsippany. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Field Service Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Field Service Engineer interview at ATS Automation, research the company, understand the job requirements, and practice common interview questions.
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