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Field Service Representative - Controls Job Opening In Guaynabo – Now Hiring ATS Automation


Job description

ATS Company: ATS Corporation




Requisition ID: 14792




Location:
Guaynabo, PR, US, 00968-8058 Columbia, SC, US, 29201 Charlotte, NC, US, 28277 Augusta, ME, US, 04330 Charlotte, NC, US, 28217 Raleigh, NC, US, 27603





Date: Oct 4, 2025




Field Service Representative - Controls



Overview

The Field Service Representative - Controls is responsible for programming and editing controls systems, machine wiring, panel building, debugging, troubleshooting, and documentation of complete control programs for custom automation equipment in the field.




Responsibilities


+ Program and develop control systems using PLC’s (Rockwell), PC’s (Ignition, etc), servo drives, robots (Fanuc Epson), and other specialized controllers specific to customer requirements utilizing ATS programming structure.

+ Troubleshoot controls and electrical equipment at the customer’s facility; execute the necessary adjustments to bring equipment up to running status.

+ Make programming changes online for retrofitting or upgrading equipment.

+ Report and correct abnormal equipment conditions and inaccurate actions by customer staff.

+ Ensure alignment of customer objectives with on-site work plan.

+ Review/suggest additional tools or equipment to better operate or maintain customer equipment.

+ Make recommendations to repair/replace only items that require repair/replacement.

+ When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager.

+ Operate machinery to demonstrate equipment operation and analyze malfunctions.

+ Supervise operators and maintenance workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

+ Consult with engineering personnel to resolve uncommon problems in system operation and maintenance.

+ Troubleshoot & adjust mechanical/electrical/controls equipment.

+ Coordinate third party vendors and assist to resolve technical issues.

+ Complete detailed Service Report for the services provided on a daily/weekly basis.

+ Resolve customer issues through follow-up communication.

+ This is a customer facing role where soft skills are just as important as your programming abilities.

Communicate with internal and external customers to understand needs and support resources and solutions accordingly.

+ Travel to both domestic and international customer locations for long and short-term support.

+ Follow customer’s plant and safety regulations while at their facility.

+ Advise management on customer satisfaction and product performance; make suggestions for product improvements.

+ Must have experience with Robots (ABB, Fanuc, Epson) and Vision (SICK) systems.

+ Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.





Qualifications


+ A post-secondary diploma or degree specializing in Programming and Engineering.

+ 5+ years of experience in a hands-on automation/controls environment.

+ 5+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.

+ Database/Robot/Vision experience is preferred.

+ Well versed in pneumatic, electrical, and multiple controls systems.

+ Aptitude to read drawings, reference manuals & assembly system instruction guides.

+ Ability to troubleshoot electrical panels and mechanical mechanisms, interpret mechanical drawings, electrical & pneumatic schematics.

+ Familiar with NEC & NFPA 79 & international electrical standards.

+ Capable of setting up Servos, VFD’s, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment.

+ Experience in working directly with internal and external customers to resolve problems.

+ Proficient with Microsoft Word & Excel.

+ Ability to read, speak, write, & understand English in a professional manner.

+ Ability to work effectively in a fast-paced environment.

+ Excellent interpersonal & communication skills.

+ Ability and willingness to travel up to 85%

+ Must have valid Passport.

+ Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function.



Required Skill Profession

Other General


  • Job Details

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Unlock Your Field Service Potential: Insight & Career Growth Guide


Real-time Field Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Field Service in Guaynabo, United States, highlighting market share and opportunities for professionals in Field Service roles.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ATS Automation adheres to the cultural norms as outlined by Expertini.

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ATS Automation interview tips for Field Service Representative   Controls

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