Field Service Representative

Job description

Field Service Representative

Location:
MN, US

Job ID:
54622

Category:
Customer Support & Advocacy

Stratasys is a world leader in 3D printing!

**Stratasys** is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare.

Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain.

The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

**Stratasys** is seeking an experienced **Field Service Representative** to install, troubleshoot, and maintain 3D printing equipment at customer sites.

This role involves resolving technical issues, supporting end-users, and ensuring high performance of our products.

Candidates must reside within 50 miles of a major airport in Minnesota and be able to travel to customer locations and our regional HQ in Minneapolis, MN.

**Location** : Minneapolis, MN

**What you will be doing:**

+ Install Stratasys hardware and software at customer sites
+ Diagnose and repair hardware and software issues
+ Perform preventive maintenance on equipment
+ Train customers on proper product use
+ Respond to customer inquiries and provide clear, effective communication
+ Ensure customer satisfaction through follow-up after service visits
+ Document all service activities in the tracking system
+ Manage service inventory according to established protocols
+ Submit timely and accurate service reports, expense forms, and related documentation

+ Follow all company safety policies and procedures
+ Attend all required company training
+ Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values
+ Other responsibilities as assigned by the department or manager

**Must Have Qualifications:**

+ High School Diploma or equivalent and a minimum of 2 years of related experience, or an advanced degree without experience
+ 2+ years field service experience installing and repairing: computer systems and electro-mechanical equipment
+ Intermediate electro-mechanical proficiency

**Nice to Have Qualifications:**

+ Strong knowledge of computer hardware and software installation, diagnostics, and troubleshooting
+ Proficient in operating systems, smartphones, and mobile devices
+ Skilled in Microsoft Office applications (Word, Excel, Windows, etc.)
+ Experience with CAD/CAM, productivity, and database software is a plus
+ Familiar with hand tools, multimeters, and Stratasys application software
+ Self-motivated with strong interpersonal skills
+ Able to prioritize tasks across multiple disciplines
+ Capable of working independently or collaboratively

**Travel:** This position is 100% remote, requiring up to 70-80% daily travel to customer locations

**What​ ​you​ ​will​ ​be​ ​part​ ​of:**

+ Company Overview - https://www.stratasys.com/en/about-us/history/
+ Our Culture and Values - https://www.stratasys.com/en/about-us/culture/
+ Our Sustainability “3D Printing a Better Tomorrow” _-_ https://www.stratasys.com/en/about-us/sustainability/
+ Our Locations _-_ https://www.stratasys.com/en/contact-us/office-locations/
+ Check out our Video - https://www.youtube.com/watch?v=6wmDfmt2bNI

**Additional Information:**

At Stratasys we have designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy.

When you join Stratasys, you’ll gain access to benefits and perks that will support you and your family both inside and outside of work.

For this position, the typical annual starting base salary is from $66,516 to $81,118, which does not include variable incentive pay.

This range represents a good faith estimate for this position.

Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.

In addition to a competitive salary, we offer a comprehensive total rewards package (e.g., Medical, Dental & Vision, Health Savings Accounts, Mental Health Resources etc.), recognition programs, employee stock purchase plan, and 401(k) with company match.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Stratasys will provide reasonable accommodations for qualified individuals with disabilities.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

**Stratasys** is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here

Required Skill Profession

Other General