Field Service Technical Support

Job description

Job#: 2072345

Job Description:

Schedule: schedule tbd, during 16-week training hours will be M-F 8am-5pm  

Pay: Hourly rate + mileage reimbursement .70/mile 

**Note there is a 16 week training program once hired** 

CANDIDATE MUST BE A US CITIZEN 

Responsible for resolving hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of HPE customer’s data centers.

Tasks include, but are not limited to: 

• Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.

• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting 

• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.

• Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.

• Able to proficiently perform data center support tasks with little guidance.

• Demonstrate hands-on practical knowledge of systems and policies.

• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities 

Requirements: 

• Must have a basic understanding of Storage theory, Server layout and Network concepts.

• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.

• Requires good understanding of the general/technical aspects of the job.

• Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.

• Must possess professional written and verbal communication skills 

• Must be organized and able to document daily activities 

• Must maintain successful communication and working relationship with management & peers of all levels.

• Teamwork and interpersonal skills 

• Must be willing to work outside of standard business hours and weekends.

• Must be willing to travel for out of state projects.

Education and other requirements: 

• Experience with pallet jack and data center server lifting tools is a plus.

Must be able to 

lift to 40 lbs.

• Ability to operate manual and power hand tools 

• 1 – 3 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience.

EEO Employer

Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe.

When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Required Skill Profession

Computer Occupations