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Field Service Technical Support Job Opening In Henrico – Now Hiring Anord Mardix


Job description

Job Posting Start Date 07-23-2025 Job Posting End Date

Anord Mardix, a Flex company, is a global leader in critical power solutions.

With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers.

If this sounds interesting, we'd like to meet you.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Field Service Technical Support (Virginia).

Reporting to the Director, Field Applications the Field Service Technical Support (Virginia) will be accountable for providing technical guidance and information to customers on a pre-sales and post-sales basis to enable delivery of design, fabrication, and assembly goals, per customers' expectations.

Responsibilities:


  • Uses technical knowledge of products and associated development tools to assist customers on complex issues.

  • Assists with the development of complex product roadmaps.

  • Develops and maintains ongoing relationships with product and business development teams.

  • Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.

  • Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.

  • Identifies and communicates existing and potential design issues both internally and externally.

  • Coordinates product integration efforts between component suppliers, Flex, and the customer.

  • Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality.

  • Works with customer representatives to coordinate vendor qualification surveys.

  • Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities.

  • Defines initial project/product scope and prepares project plans to meet customers' expectations.

  • Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers' expectations.

  • Prepares and maintains required documentation.

  • May be required to sit at customer site.


Qualifications:


  • Typically requires a bachelor's degree in related field or equivalent experience.

  • Typically requires 6 years of related experience.

  • Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.

  • Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.

  • Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.

  • Impacts the near-term (quarterly/semi-annual) operational success of the function.

  • Creates functional processes or technologies.

  • Executes functional strategic plans and objectives at the site.

  • Demonstrates experience in leading major initiatives and provides input to those initiatives.

  • Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods, standards, policies, and procedures.

EC37

What you'll receive for the great work you provide:


  • Full range of medical, dental, and vision plans

  • Life Insurance

  • Short-term and Long-term Disability

  • Matching 401(k) Contributions

  • Vacation and Paid Sick Time

  • Tuition Reimbursement

Job Category Design, Process & Technology Engineering

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities.

We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.

We're happy to provide reasonable accommodations to those with a disability for assistance in the application process.

Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications.

This is only for disability assistance.

To be considered for a position at Anord Mardix, you must complete the application process first).

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Field Service Potential: Insight & Career Growth Guide


Real-time Field Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Field Service in Henrico, United States, highlighting market share and opportunities for professionals in Field Service roles.

146523 Jobs in United States
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30 Jobs in Henrico
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Download Field Service Jobs Trends in Henrico and United States

Are You Looking for Field Service Technical Support Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Anord Mardix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Field Service Technical Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Henrico. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Field Service Technical Support?

Key qualifications for Field Service Technical Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Field Service Technical Support Job Success

Anord Mardix interview tips for Field Service Technical Support

Here are some tips to help you prepare for and ace your Field Service Technical Support job interview:

Before the Interview:

Research: Learn about the Anord Mardix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Field Service Technical Support interview at Anord Mardix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Anord Mardix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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