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Urgent! Field Service Technical Support Job Opening In Henrico – Now Hiring Flex

Field Service Technical Support



Job description

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Field Service Technical Support (Virginia).Reporting to the Director, Field Applications the Field Service Technical Support (Virginia) will be accountable for providing technical guidance and information to customers on a pre-sales and post-sales basis to enable delivery of design, fabrication, and assembly goals, per customers’ expectations.Responsibilities:
  • Uses technical knowledge of products and associated development tools to assist customers on complex issues.
  • Assists with the development of complex product roadmaps.
  • Develops and maintains ongoing relationships with product and business development teams.
  • Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.
  • Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.
  • Identifies and communicates existing and potential design issues both internally and externally.
  • Coordinates product integration efforts between component suppliers, Flex, and the customer.
  • Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality.
  • Works with customer representatives to coordinate vendor qualification surveys.
  • Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities.
  • Defines initial project/product scope and prepares project plans to meet customers' expectations.
  • Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers’ expectations.
  • Prepares and maintains required documentation.
  • May be required to sit at customer site.

  • Qualifications:
  • Typically requires a bachelor’s degree in related field or equivalent experience.
  • Typically requires 6 years of related experience.
  • Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
  • Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
  • Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
  • Impacts the near-term (quarterly/semi-annual) operational success of the function.
  • Creates functional processes or technologies.
  • Executes functional strategic plans and objectives at the site.
  • Demonstrates experience in leading major initiatives and provides input to those initiatives.
  • Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods, standards, policies, and procedures.
  • EC37What you'll receive for the great work you provide:
  • Full range of medical, dental, and vision plans
  • Life Insurance
  • Short-term and Long-term Disability
  • Matching 401(k) Contributions
  • Vacation and Paid Sick Time
  • Tuition Reimbursement
  • Job Category

    Design, Process & Technology Engineering

    Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities.

    We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.

    We're happy to provide reasonable accommodations to those with a disability for assistance in the application process.

    Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications.

    This is only for disability assistance.

    To be considered for a position at Anord Mardix, you must complete the application process first).


    Required Skill Profession

    Computer Occupations



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