Field Service Technician II

Job description

Job ID: 112700

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers.

We are a 5 year running Top Workplace in the Greater St. Louis area.

Leonardo DRS Land Systems is seeking to hire several full time Field Service Technicians Level II.

The ideal candidates will be responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow on support stages of various programs to internal and external customers.

The selected candidate must be able and willing to travel/deploy to CONUS and OCONUS internal and external customer locations 50-75% of the time.

• Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing
• Troubleshoot and determine equipment issues by utilizing drawings and technical documentation
• Conduct repairs and/or modifications using a variety of hand tools and test equipment
• Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
• Complete appropriate written documentation and feedback for onsite service and installations
• Deliver technical solutions to customers with a high degree of professionalism
• May provide formal/informal training of customer personnel
• Identify, analyze, and repair product failures, orders and replaces parts as needed
• May recommend which products or services best fit the customers needs
• Demonstrate great customer service skills
• Work variable shifts and up to 12-hour shifts to perform necessary testing
• Exhibit mature, independent judgment and communicates effectively
• Punctuality and attendance are considered essential functions because the services to be provided to the customer can only be performed at the customer site and in a manner that is consistent with the customer's scheduling
• Support, communicate, reinforce and defend the mission, values and culture of the organization

• High school diploma or GED with 2+ years of relevant experience
• Must have an entry level understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)
• Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required.
  
  Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
• Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support.
  
  Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs.
  
  Rotation periods are generally 4 to 6 months at a time
• Fundamental understanding of computer systems, operating systems, and configuration files, a plus
• Proficient in the use of a laptop computers, mobile devices, and related software
• Must have or be eligible to obtain U.S. passport
• Ability to obtain a Department of Defense (DoD) Secret Clearance is required
• Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful

U.S. Citizenship required.

This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

The expected pay scale for this position is $48,319.00/year - $69,096.00/year for the state of Illinois.

Should the level, location, or scope of the position change during the hiring process, the pay scale may be modified accordingly.

When extending an offer of employment, Leonardo DRS considers factors such as (but not limited to) the scope and responsibilities of the position; any Federal Government contract labor categories and contract wage rates, the candidate's relevant work experience, education/training, certifications, and key skills; internal equity; and market and business considerations.

Taking care of our people is a top priority at Leonardo DRS.

We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan.

We champion wellness programs that focus on physical, emotional, and financial well-being.

We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement.

And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.


*Some employees are eligible for limited benefits only

Leonardo DRS, Inc.

and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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